Hello,
I've currently developed a problem with my computer and need a lot of assistance.
The other day, my computer started running slow. All of a sudden i received a blue screen which i then wrote down the code and rebooted. When it came back up, my Norton was not in my start up area nor did it work. I then used my spybot which also didn't work and received a "not a valid WIN32 application". Since i sensed a problem, i wanted to back up my files onto my external drive which hasn't been used for about 4 weeks. My problem next was i was unable to view my local settings/application data folders. However, if i typed in %TEMP% in the address bar, i was directed to the Temp folder and could see the path but couldn't go back to my local settings.
So, i decided to go into Safe Mode. As i did this, i received the blue screen again and rebooted. My operating system boots up but can't go into safe mode. I ran a diagnostics test on my hard drive and everything passed.
I proceeded to d/l Defender and PC Doctor which i was able to but unable to execute the files.
I have since found a way to get to my local settings folder but i had to go into my email and go through the export option. When i did this, i was able to see my local settings folder and application folder but i was only able to click and copy the files one at a time as i was only in that option to move my email files to a back up.
My other problem with email is i am unable to email myself from work to home. If i send something home, it comes back to me as undeliverable and that i don't exist. However, if i have someone else do it, they are able to. Not sure if it's kicking it back since it's recognizing my name or what. In addition to all this, my IE is running slow.
Can anyone please help me or direct me in the right direction?
Thank you.