HP 1310 not installing scanner

[canuck]

Not sure if this is the proper forum or not. 

I have a HP 1310 PSC that is a few years old. Has bee relatively trouble free until now.  I had to repair an XP SP 3 issue by removing all software down to the initial XP original setup.  After reinstalling all the programs that were needed everything went well, except for HP.  After installing the software for the printer everything worked well, printing, copying but no scanning. 

I used the HP uninstaller program provided by HP and then reinstalled the software again, twice.  Still no scanner detected.  I can't understand why if the copying function works, why not the scanner. It uses the same program, doesn't it? 

Any help appreciated.

H

Setup:
Dell Optiplex GX620
Windows XP Pro
Service Pack 3
1024 Megs memory
Intel P4

[squall_01]

Yes, try it with another pc?  If its still not working that device mite be shoot in it.  MITE BE.

[Carbon Dudeoxide]

that device mite be shoot in it.

 


Canuck, if you go to Device Manager, are there are yellow exclamation marks or question marks there? (anything wrong)

[squall_01]

That should be checked.  These are multi devices in one.  Its not rare for one of the two to fail.  My father has a printer that wont scan so its very possible but I dont want to say that is what has happened just a possiblty.

[canuck]

The device manager was the very first thing I checked.  Unfortunately I have no access at the present time to check it out with.

H

[squall_01]

did you try updateing the driver?

[drmsucks]

The device manager was the very first thing I checked.  Unfortunately I have no access at the present time to check it out with.

So...there was or was not an indication of an error in Device Manager?

What, exactly, is the problem - no software interface or you get the software but the scanner won't work? Does the scanning light come on?

[canuck]

The software installs o. k.  The print and copy function works properly.  It just won't scan.  I have tried the original disc to install with and the latest drivers from hp, all to no avail.  Frustrating as *censored* and am running short of patience with this thing.  I can't afford to go out and get a new printer at this time and I have some serious scanning to do.

Thanks for letting me vent.

[drmsucks]

I know it's frustrating - but, what do you mean that the scanner won't scan? Can you open the 'scan' dialogue box in the software and click 'scan' or not?

[drmsucks]

How does this unit connect to the computer?

Did you install the printer/scanner and software in the correct sequence? What sequence did you use?

[canuck]

How does this unit connect to the computer?

Did you install the printer/scanner and software in the correct sequence? What sequence did you use?

I followed all the prompts as they came up from the discs.  My printer is on USB com1.

H

[drmsucks]

So...there was or was not an indication of an error in Device Manager?

What, exactly, is the problem - no software interface or you get the software but the scanner won't work? Does the scanning light come on?

I know it's frustrating - but, what do you mean that the scanner won't scan? Can you open the 'scan' dialogue box in the software and click 'scan' or not?

How does this unit connect to the computer?

Did you install the printer/scanner and software in the correct sequence? What sequence did you use?

[squall_01]

Did you connect it before or after it said to do so?

[canuck]

I connected it as prescribed by the install instructions.  The scan light does not come on and no dialogue box shows.

H

[squall_01]

Did you try a differnt usb port?