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Author Topic: IE Problems  (Read 8013 times)

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squall_01

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    Prodigy

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    IE Problems
    « on: August 19, 2008, 04:36:43 AM »
    I have a dell dimension 2350.  I have the most recent updates for the most part.  I have IE7 Installed but its not opening when clicked or let me look at pages saved an so on.  I tried repairing it an nothing worked.  I dont wish to do a restore since I have work stuff on this machine. 
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    Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

    If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

    Carbon Dudeoxide

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    Re: IE Problems
    « Reply #1 on: August 19, 2008, 04:38:20 AM »
    What about System Restore?
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    squall_01

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      Prodigy

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      Re: IE Problems
      « Reply #2 on: August 19, 2008, 05:29:29 AM »
      Thats what I'm saing, I dont wish to do that.  Dont recall when it appeared or had happened.  Also, I did a scan useing my defense an it didnt find anything that would cause this sort of thing to happen.
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      Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

      If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

      Carbon Dudeoxide

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      Re: IE Problems
      « Reply #3 on: August 19, 2008, 05:46:29 AM »
      Quote
      I dont wish to do a restore since I have work stuff on this machine. 
      Note: System Restore is perfectly Safe.

      Did you try reinstalling IE?
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      CBMatt

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      Re: IE Problems
      « Reply #4 on: August 19, 2008, 05:15:27 PM »
      System Restore (Start > Programs > Accessories > System Tools > System Restore) doesn't touch your personal files, so your work stuff should be just fine.  And if it doesn't help, you can simply undo it.
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      Quote
      An undefined problem has an infinite number of solutions.
      由obert A. Humphrey

      squall_01

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        Prodigy

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        Re: IE Problems
        « Reply #5 on: August 20, 2008, 04:12:34 AM »
        I think I did, not real sure I put in the xp disc an went into add an remove windows compents.  I know but I thought that it would do stuff to my other files deleted,moved an such.
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        Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

        If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

        Carbon Dudeoxide

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        Re: IE Problems
        « Reply #6 on: August 20, 2008, 04:16:53 AM »
        Quote
        I think I did, not real sure I put in the xp disc an went into add an remove windows compents.
        Whaaaaaat?
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        CBMatt

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        Re: IE Problems
        « Reply #7 on: August 20, 2008, 04:45:19 AM »
        For reinstalling IE7, you should follow the steps here:
        http://support.microsoft.com/kb/917964


        And if you're concerned about something happening to your work files, you could always back them up first.
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        Quote
        An undefined problem has an infinite number of solutions.
        由obert A. Humphrey

        squall_01

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          Prodigy

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          Re: IE Problems
          « Reply #8 on: August 20, 2008, 04:54:02 AM »
          Thought that would work, true but at that point mite as well format it.  But I dont want to go threw that again.
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          Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

          If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

          CBMatt

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          Re: IE Problems
          « Reply #9 on: August 20, 2008, 05:08:28 AM »
          Do other browsers still function properly?
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          An undefined problem has an infinite number of solutions.
          由obert A. Humphrey

          squall_01

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            Prodigy

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            Re: IE Problems
            « Reply #10 on: August 20, 2008, 05:15:36 AM »
            Not sure, but I really like IE.  Havent gottin the chance too really but I do have firefox an could try installing that. 
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            Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

            If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

            CBMatt

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            Re: IE Problems
            « Reply #11 on: August 20, 2008, 05:19:20 AM »
            Go ahead and give it a try whenever you get a chance.  I'm just curious to see if it gives you any problems.
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            An undefined problem has an infinite number of solutions.
            由obert A. Humphrey

            squall_01

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              Re: IE Problems
              « Reply #12 on: August 20, 2008, 05:20:52 AM »
              cause you think it could be something else? ??????
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              Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

              If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

              CBMatt

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              Re: IE Problems
              « Reply #13 on: August 20, 2008, 05:28:51 AM »
              Well, I don't really know.  That's what I'm hoping to find out by testing another browser.  Firefox should work, but I want to make sure.
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              Quote
              An undefined problem has an infinite number of solutions.
              由obert A. Humphrey

              squall_01

                Topic Starter


                Prodigy

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                Re: IE Problems
                « Reply #14 on: August 22, 2008, 04:19:51 AM »
                Unfortuneatly, it didnt work.  I tried opening a page after installing it an it wouldnt open.  I tried even pointing it to the IE an couldnt find the program file.  This is running xp, will try the other recommened action if nothing else today.
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                Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

                If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

                CBMatt

                • Mod & Malware Specialist


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                Re: IE Problems
                « Reply #15 on: August 22, 2008, 05:17:24 AM »
                So, Firefox isn't working either, then?  I know you said you scanned for viruses, but could you go ahead and post a HijackThis log?

                Also...Download ComboFix and save it to your desktop.  Run the program and read its disclaimer (it's fairly short) and make sure you really pay attention to what it says.  Follow the prompts and when finished, it will produce a log at C:\ComboFix.txt.  Go ahead and post that here.  Note: Don't click on the window while it's running; this may cause stalls.
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                Quote
                An undefined problem has an infinite number of solutions.
                由obert A. Humphrey

                squall_01

                  Topic Starter


                  Prodigy

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                  Re: IE Problems
                  « Reply #16 on: August 26, 2008, 03:47:07 PM »
                  Heres the Hijack log

                  Logfile of HijackThis v1.99.1
                  Scan saved at 2:20:17 PM, on 8/26/2008
                  Platform: Windows XP SP2 (WinNT 5.01.2600)
                  MSIE: Unable to get Internet Explorer version!

                  Running processes:
                  C:\WINDOWS\System32\smss.exe
                  C:\WINDOWS\system32\winlogon.exe
                  C:\WINDOWS\system32\services.exe
                  C:\WINDOWS\system32\lsass.exe
                  C:\WINDOWS\system32\svchost.exe
                  C:\Program Files\Windows Defender\MsMpEng.exe
                  C:\WINDOWS\System32\svchost.exe
                  C:\WINDOWS\system32\svchost.exe
                  C:\WINDOWS\system32\spoolsv.exe
                  C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
                  C:\Program Files\Common Files\LightScribe\LSSrvc.exe
                  C:\WINDOWS\system32\HPZipm12.exe
                  C:\WINDOWS\System32\tcpsvcs.exe
                  C:\WINDOWS\System32\snmp.exe
                  c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
                  C:\WINDOWS\System32\svchost.exe
                  C:\WINDOWS\Explorer.EXE
                  C:\WINDOWS\system32\hkcmd.exe
                  C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
                  C:\Program Files\mobile PhoneTools\WatchDog.exe
                  C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
                  C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
                  C:\Program Files\Windows Defender\MSASCui.exe
                  C:\Program Files\Common Files\Real\Update_OB\realsched.exe
                  C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
                  C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
                  C:\Program Files\Java\jre1.5.0_12\bin\jusched.exe
                  C:\WINDOWS\system32\ctfmon.exe
                  C:\Program Files\Microsoft Money\System\mnyexpr.exe
                  C:\Palm\HOTSYNC.EXE
                  C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
                  C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
                  C:\Program Files\WordWeb\wweb32.exe
                  C:\WINDOWS\system32\wuauclt.exe
                  C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
                  C:\Program Files\WinRAR\WinRAR.exe
                  C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Rar$EX08.900\HijackThis.exe

                  R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bedford.net/
                  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
                  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
                  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
                  R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
                  R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
                  R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
                  O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
                  O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
                  O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
                  O2 - BHO: (no name) - {55D376A0-36CB-4C42-A3B4-E5FC2C92E1ED} - (no file)
                  O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
                  O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
                  O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
                  O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
                  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
                  O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
                  O4 - HKLM\..\Run: [WatchDog] C:\Program Files\mobile PhoneTools\WatchDog.exe
                  O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
                  O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
                  O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
                  O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
                  O4 - HKLM\..\Run: [farstone] NULL
                  O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
                  O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
                  O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
                  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_12\bin\jusched.exe"
                  O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
                  O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
                  O4 - Startup: Cyber-shot Viewer Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
                  O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
                  O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
                  O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
                  O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
                  O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
                  O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
                  O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
                  O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
                  O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
                  O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
                  O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
                  O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
                  O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                  O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                  O9 - Extra button: Flash Decompiler SWF Capture tool - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - C:\Program Files\Eltima Software\Flash Decompiler\iebt.dll (HKCU)
                  O9 - Extra 'Tools' menuitem: Flash Decompiler SWF Capture tool menu - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - C:\Program Files\Eltima Software\Flash Decompiler\iebt.dll (HKCU)
                  O11 - Options group: [INTERNATIONAL] International*
                  O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
                  O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1200573255828
                  O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jinstall-1_5-windows-i586.cab
                  O16 - DPF: {8BC53B30-32E4-4ED3-BEF9-DB761DB77453} (CInstallLPCtrl Object) - http://u3.sandisk.com/download/apps/LPInstaller.CAB
                  O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
                  O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
                  O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
                  O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
                  O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
                  O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
                  O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
                  O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
                  O23 - Service: SQL Server (MSSMLBIZ) (MSSQL$MSSMLBIZ) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSMLBIZ (file missing)
                  O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

                  Logged
                  Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

                  If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

                  CBMatt

                  • Mod & Malware Specialist


                    • Prodigy

                  • Sad and lonely...and loving every minute of it.
                    • Thanked: 167
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                  • OS: Windows 7
                  Re: IE Problems
                  « Reply #17 on: August 26, 2008, 09:44:36 PM »
                  You need to update your Java and I don't see any anti-virus or firewall, but other than that, nothing really catches my eye.  But let's try this just for the heck of it...

                  Download CWShredder here to its own folder.

                  Update CWShredder
                  • Open CWShredder and click I Agree
                  • Click Check For Updates
                  • Close CWShredder
                  Boot into Safe Mode:
                  Restart your computer and as soon as it starts booting up again, continuously tap F8.  A menu should come up where you will be given the option to enter Safe Mode.

                  Now run CWShredder.  Click I Agree, then Fix, and then Next.  Let it fix everything it asks about.  Reboot your computer back into Normal Mode.


                  Let me know how this goes.
                  Logged
                  Quote
                  An undefined problem has an infinite number of solutions.
                  由obert A. Humphrey

                  squall_01

                    Topic Starter


                    Prodigy

                    Thanked: 80
                    Re: IE Problems
                    « Reply #18 on: August 27, 2008, 04:42:00 AM »
                    Yeah thats why I wanted some security,  I'll have to do it latter but thanks.  Have to get ready for my classes.
                    Logged
                    Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

                    If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

                    squall_01

                      Topic Starter


                      Prodigy

                      Thanked: 80
                      Re: IE Problems
                      « Reply #19 on: September 10, 2008, 10:01:55 AM »
                      I just reformatted my pc, forgot about the stuff I left in my favorites but I got everything mostly installed an have a working antivirus till next year.  Going to do the other updates via usb
                      Logged
                      Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

                      If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres
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