Internet connection issue (Network cable unplugged/enabled)...Virus the cause?

[thevampirehanna]

So here is the deal

My tech folks have came out and deemed my cable(ish) internet (it is wirelessly transmitted from their tower to my roof and then via cord transfered to what they dubed a modem [teeeeeny thing] that then plugs into my computer) connection is...well fine. Its my computer ( my barely a month old HP pavillion dv9000) that is causing the connection to flicker at a consistent rate from "enabled" to "Network Cable Unplugged" .  I called HP and they  told me that is a virus that is doing this. Ahem. One I picked up from facebook and or myspace that automatically installs itself via java not necessarily from even someones page i visited but possibly a page ten times removed due to both sites being networking sites.  Idk. And at this point dont care I just want the darn thing fixed. I can pick up wireless connections with out an issue and will be going probably tommorow to pick up a wireless router, but i still would like to know what the drama is with my computer!

Any input would be appreciated and all three logs are attached, Thank You!!

[recovering disk space -- attachment deleted by admin]

[CBMatt]

Hey there, Hanna, glad to see you took my advice and decided to stop by.  I'll take a quick look at your logs right now.

[CBMatt]

Well, everything looks pretty clean to me.  You had nice easy logs.  Heh.  You don't have a third-party firewall installed (which I would recommend doing), but I'm usually a bit more lenient about this with Vista because the Vista Firewall is supposed to have decent protection.  You may still want to consider third-party software, however.

Other than that, things seem to look okay infection-wise.  But just so I know...who is your Internet Service Provider?  An entry in your HijackThis log points to a company called Ad-Base, which I'm not familiar with, so I'm a bit curious.

[thevampirehanna]

Air Advantage, i think its a relatively new company. I appreciate you looking into it for me Chris!

[evilfantasy]

Just curious, I went through the satellite type of connection process with my aunts new PC about a month ago. Everything (including the tiny modem) was mailed to her and it was a straight forward procedure.....until I connected to the net.

A few new grey hairs, hours on the phone and a service call from the ISP and it was discovered that the filters between the PC and wall jack (telephone line) were the wrong kind. A new filter and everything was smoking right along.

Just a thought.

[thevampirehanna]

It was working fine actually for a while, a storm hit and knocked out something on their tower, they fixed it the next day but my stuff wasnt up and running like it should have been. And someone hooked up to the connection effortlessly on their laptop so its an issue with mine.

My connection doesn't actually deal with a wall jack or even phone line  at all.

[evilfantasy]

I was wondering that since you didn't mention any phone line but thought I would voice my frustrations anyway

[CBMatt]

I'm trying to find some sort of connection between Air Advantage and Ad-Base Systems/Group, but nothing's coming up so far.  I'm still looking into it, but it seems a little suspicious to me.

I'm going to have you try something real quick.  It's something I would normally advise against (anyone else reading this should not try anything like this), but I'm curious.  I'm going to go ahead and have you remove the entry in question.  If it's not supposed to be there, then everything should be fine.  If it's actually important, then it will likely disconnect you from the internet, but I will explain how to reverse the process...


1.  Open HijackThis (sniper) and click on Do a system scan only.
2.  Check the following entry:
O17 - HKLM\System\CCS\Services\Tcpip\..\{CA02BDA1-5EF4-4FAD-8EE0-38DC0765AED5}: NameServer = 64.136.173.5 64.136.164.77
3.  Click on Fix Checked.

This will remove the information from your computer's registry.  Now try performing your regular online activities.  Are you able to be online normally?  If following my steps has broken your internet connection, then do the following...

1.  Open HijackThis again.
2.  Click on View the list of backups.
3.  Place a checkmark next to the entry you removed, and then click on Restore.

This should return your internet access.  It may require you to restart, but you shouldn't have to.



Give this a try and see what happens.

[CBMatt]

Keep in mind that this isn't something we normally try, but because I know you, I've decided that it gives me permission to test it out.  Heh.

[thevampirehanna]

lol guinea pig ey? haha ok im going to give that a go.

[CBMatt]

It should be just fine.  But just in case anything goes awry, I sent my phone number to your private messages.  Ha.

[thevampirehanna]

ok did it, and still connected it seems.  wait.. maybe....

[thevampirehanna]

And my internet connection is still doing what it was doing no change... and google refused to load for me. Haha. perhaps i should restore it?

[CBMatt]

If you are experiencing any problems, then yes, go ahead and restore it.  You said the internet connects to a sort of modem that then transmits the signal to your computer?  Since I can't see anything wrong software-wise, I suspect that either you are getting a weak signal (it's being transmitted a couple of times), or your modem and/or cable may be to blame.  Because you can still pick up a wireless signal without any trouble, I don't think your computer is at fault here.

[thevampirehanna]

Ok rebooted back to normal. 

It connects to the modem and that plugs into my computer. Nothing right now is being wirelessly transmitted to m,y computer, it was just when i called tech support they told ,me to see if I was having this problem with wireless too so I had to lug it to school and tote it around all day while running errands.


And the modem and cable was working fine when it was plugged into the techs computer. *shrugs* he even commented on how fast of a connection I had, and i seen it was indeed working on his.

Its all odd as far as im concerned