Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

« previous next »
Pages: [1] 2  All   Go Down

Author Topic: WD My Book Home Edition 500GB installation  (Read 7212 times)

0 Members and 1 Guest are viewing this topic.

oncameratalent

    Topic Starter


    Greenhorn

    WD My Book Home Edition 500GB installation
    « on: September 12, 2008, 04:17:32 PM »
    I just bought a WD My Book Home Edition 500GB for my 2005 Dell Inspirion E1705 notebook that has XP SP3, and it does not come with an installation CD, it is supposed to install when you plug it in and XP is supposed to support it. It shows up in device manager as "other devices" with a yellow question mark, but does not show up at all in disc management, therefore I can't assign a drive letter. It also does not show up in My Computer. There are no drivers for this. I tried plugging directly into the wall, that didn't help.





    Logged

    Carbon Dudeoxide

    • Global Moderator

      • Mastermind
      • Thanked: 169
      • Yes
      • Yes
      • Yes
    • Certifications: List
    • Experience: Guru
    • OS: Mac OS
    Re: WD My Book Home Edition 500GB installation
    « Reply #1 on: September 13, 2008, 01:31:42 AM »
    Welcome to ComputerHope

    If you know the model number of the new drive, go to the Manufacturers Website and download and install the drivers for it.
    Logged

    oncameratalent

      Topic Starter


      Greenhorn

      Re: WD My Book Home Edition 500GB installation
      « Reply #2 on: September 13, 2008, 01:37:31 AM »
      Quote from: Carbon Dudeoxide on September 13, 2008, 01:31:42 AM
      Welcome to ComputerHope

      If you know the model number of the new drive, go to the Manufacturers Website and download and install the drivers for it.

      Already been there done that. There are no drivers for this model, it is supposed to plug in and be supported by XP.
      Logged

      Carbon Dudeoxide

      • Global Moderator

        • Mastermind
        • Thanked: 169
        • Yes
        • Yes
        • Yes
      • Certifications: List
      • Experience: Guru
      • OS: Mac OS
      Re: WD My Book Home Edition 500GB installation
      « Reply #3 on: September 13, 2008, 01:47:46 AM »
      Can you give us the model number.

      Does it work on another computer?

      How does it connect to the computer?
      Logged

      JJ 3000



        Egghead
        • Thanked: 237
      • Experience: Familiar
      • OS: Linux variant
      Re: WD My Book Home Edition 500GB installation
      « Reply #4 on: September 13, 2008, 01:59:37 AM »
      That's an external Hard Drive, right?

      When you plug the power in, Do you hear the drive spin or see any other signs that it is working? My external has a light on the front that comes on when you plug it in.

      If there are no signs of life then you either have a bad power cord or a bad hard dive. If it's new, I'm sure you can return or exchange it.
      Logged
      Save a Life!
      Adopt a homeless pet.
      http://www.petfinder.com/

      patio

      • Moderator


        • Genius
      • Maud' Dib
        • Thanked: 1769
        • Yes
      • Experience: Beginner
      • OS: Windows 7
      Re: WD My Book Home Edition 500GB installation
      « Reply #5 on: September 13, 2008, 08:38:14 AM »
      It probably shipped unformatted...you will need to format it first for Windows to detect it.
      The Free Data Lifeguard diagnostic tools will prepare it for use and are available at WD's site...
      Logged
      " Anyone who goes to a psychiatrist should have his head examined. "

      oncameratalent

        Topic Starter


        Greenhorn

        Re: WD My Book Home Edition 500GB installation
        « Reply #6 on: September 13, 2008, 01:20:43 PM »
        Quote from: patio on September 13, 2008, 08:38:14 AM
        It probably shipped unformatted...you will need to format it first for Windows to detect it.
        The Free Data Lifeguard diagnostic tools will prepare it for use and are available at WD's site...

        No, I have tried all of the available downloads from WD website. You cannot format a drive that does not show up in Disk Manager.

        I have tried plugging it directly into the wall, I have tried a different USB cord, nothing seems to work.

        The My Book powers up fine and the disk spins, but it will not install.
        Logged

        patio

        • Moderator


          • Genius
        • Maud' Dib
          • Thanked: 1769
          • Yes
        • Experience: Beginner
        • OS: Windows 7
        Re: WD My Book Home Edition 500GB installation
        « Reply #7 on: September 13, 2008, 07:09:42 PM »
        Quote
        No, I have tried all of the available downloads from WD website. You cannot format a drive that does not show up in Disk Manager.

        I beg to differ...and if you had DLoaded and made the Data Lifeguard Tools as i suggested you would be done by now...
        they don't run inside Windows at all...
        Logged
        " Anyone who goes to a psychiatrist should have his head examined. "

        oncameratalent

          Topic Starter


          Greenhorn

          Re: WD My Book Home Edition 500GB installation
          « Reply #8 on: September 13, 2008, 09:15:18 PM »
          Quote from: patio on September 13, 2008, 07:09:42 PM
          Quote
          No, I have tried all of the available downloads from WD website. You cannot format a drive that does not show up in Disk Manager.

          I beg to differ...and if you had DLoaded and made the Data Lifeguard Tools as i suggested you would be done by now...
          they don't run inside Windows at all...

          I did download the Data Lifeguard Tools. THEY DON'T WORK if your My Book is not listed in the Disk Manager!

          I went to CostCo and exchanged the drive and the new one works fine. It was a faulty drive.
          « Last Edit: September 14, 2008, 02:33:40 PM by oncameratalent »
          Logged

          patio

          • Moderator


            • Genius
          • Maud' Dib
            • Thanked: 1769
            • Yes
          • Experience: Beginner
          • OS: Windows 7
          Re: WD My Book Home Edition 500GB installation
          « Reply #9 on: September 14, 2008, 06:56:16 AM »
          The proper Data Lifeguard Tools are used to create a bootable CD to prep the drive for use...it doesn't even see Windows.

          Glad you're fixed up though.
          Logged
          " Anyone who goes to a psychiatrist should have his head examined. "

          oncameratalent

            Topic Starter


            Greenhorn

            Re: WD My Book Home Edition 500GB installation
            « Reply #10 on: September 14, 2008, 02:44:45 PM »
            Quote from: patio on September 14, 2008, 06:56:16 AM
            The proper Data Lifeguard Tools are used to create a bootable CD to prep the drive for use...it doesn't even see Windows.

            Glad you're fixed up though.

            Now the new one is doing the exact same thing. The Data Lifeguard Tools has no option whatsoever to create any bootable CD to prep the drive for use.....

            Logged

            patio

            • Moderator


              • Genius
            • Maud' Dib
              • Thanked: 1769
              • Yes
            • Experience: Beginner
            • OS: Windows 7
            Re: WD My Book Home Edition 500GB installation
            « Reply #11 on: September 14, 2008, 03:23:10 PM »
            That's because you are using the Windows version...
            Use This Link
            And follow the instructions for using a floppy or a bootable CD...

            They have changed their site drastically since my last visit and are making things far more difficult than they need to be...
            Logged
            " Anyone who goes to a psychiatrist should have his head examined. "

            oncameratalent

              Topic Starter


              Greenhorn

              Re: WD My Book Home Edition 500GB installation
              « Reply #12 on: September 14, 2008, 04:08:09 PM »
              I just plugged the WD into my girlfriends computer and it works fine, but my Dell E1705 still does not recognize it.

              I went to the link you provided, but it is for a WD Caviar Internal Hard Drive, but mine is a WD My Book External Hard Drive.....
              Logged

              killerb255



                Adviser
                • Thanked: 35
                • Experience: Expert
                • OS: Windows 7
                Re: WD My Book Home Edition 500GB installation
                « Reply #13 on: September 14, 2008, 04:32:39 PM »
                Quote from: oncameratalent on September 14, 2008, 04:08:09 PM
                I just plugged the WD into my girlfriends computer and it works fine, but my Dell E1705 still does not recognize it.

                I went to the link you provided, but it is for a WD Caviar Internal Hard Drive, but mine is a WD My Book External Hard Drive.....

                Do you have a ton of USB devices plugged into your computer?  If so, there's probably not enough power (each bus supports 500mA).
                Logged
                Quote from: talontromper
                Part of the problem is most people don't generally deal with computer problems. So for most they think that close enough is good enough.

                oncameratalent

                  Topic Starter


                  Greenhorn

                  Re: WD My Book Home Edition 500GB installation
                  « Reply #14 on: September 14, 2008, 04:50:11 PM »
                  Quote from: killerb255 on September 14, 2008, 04:32:39 PM
                  Quote from: oncameratalent on September 14, 2008, 04:08:09 PM
                  I just plugged the WD into my girlfriends computer and it works fine, but my Dell E1705 still does not recognize it.

                  I went to the link you provided, but it is for a WD Caviar Internal Hard Drive, but mine is a WD My Book External Hard Drive.....

                  Do you have a ton of USB devices plugged into your computer?  If so, there's probably not enough power (each bus supports 500mA).

                  No, I have no other USB devices plugged in.
                  Logged
                  Pages: [1] 2  All   Go Up
                  « previous next »