HELP I'M lOST

[poohzilla]

I have an acer aspire 3000 lap top. i don't know anything about it except when it comes on after the welcome it goes to a blank blue screen. It won't open in safe mode. I can only get to the dos page but I have no idea what to do with that blinking line. Is there any hope for me.

[Carbon Dudeoxide]

You mentioned you can see the mouse cursor on the chat.

At the blue screen, can you get to the Task Manager when you press CTRL + ALT + Delete at the same time?

If so, start a new process called explorer.exe

What Windows Version is this? (xp, vista, ect...)

[poohzilla]

i am not on that computer. the cursor is the only thing on the blue screen and it won't even start in safe mode. i think it is using xp and i saw something about group 3 or something like that
 

[Carbon Dudeoxide]

group 3 or something like that

Where

Can you try my suggestion at all?

Also, when did the problem start?

[poohzilla]

control alt delete dosen't do anything  and the problem started 2 days ago it started running slow did a virus scan that fixed ever so many problems then it restarted and after the welcome screen it is just a blue screen. the cursor is there and it moves but i can't do anything. if i hit f8 during the start i can get to the ms-dos prompt but then i don't know what to do.

[Carbon Dudeoxide]

Hmmmm....What Operating System is this?

Do you have the Windows CD?

[poohzilla]

windows xp home edition and no i don't have the cd. the computer was made for me and they gave me no cd's

[Carbon Dudeoxide]

Can you borrow a Windows XP Home CD? I think you will need it here.

Is there no option for Safe Mode when you keep pressing F8 on startup?

[poohzilla]

i'm not sure about the CD  but yes there is a place to start in safe mode but when i do it says safe mode in all corners but there is nothing else on the screen except
Microsoft(R)Windows XP(R)(Build 2600.exsp.080413-2111:Service Pack 3) and the screen is black

[Carbon Dudeoxide]

That's not right.  

When in Safe Mode, can you bring up Task Manager?

If not, you will have to find someone with a Windows XP CD and borrow it.

Once you have it, I suggest performing a Repair Install.
(instructions here: http://www.michaelstevenstech.com/XPrepairinstall.htm)
(note: no personal files will be deleted)

[Carbon Dudeoxide]

I forgot this pretty important question.

What happened before the problem? (downloads, installs, hardware changes, ect...)

[poohzilla]

i think a little of all of the above. my kids had it and told me it just starting running slow. is there any help possible

[Carbon Dudeoxide]

i think a little of all of the above.

Huh?

Can you answer my questions?

[poohzilla]

I am not sure what happened. when i went to sleep it was working fine, when i got up in the morning there were *censored* icons and then we did scans and when it said it had fixed the problems it restarted and there was a blue screen after the welcom windows is starting

[Carbon Dudeoxide]

When in Safe Mode, can you bring up Task Manager?

If not, you will have to find someone with a Windows XP CD and borrow it.