Windows XP Freezes

[ricardo.sicupira]

Hi everyone,

I'm from brazil and my english is not so good, so im sorry if I writte anything wrong. I have a Genuine Intel Pentium IV, 320 RAM, Video Card GeForce2 MX/MX (AGP) 400, HD Seagate 40 GB, MotherBoard Intel D845HV. My problem is: The computer is freezing every time with no aparent reason. I'm working with the computer and it stops. It doesnt shows any error screen telling me anything, it just stops. Im running Windows XP wiht SP2 and I dont known whats going on... I already try Norton 2004 (all utilities including Norto Antivirus) Defrag and  Scandisk, but I think thats a hardware problem. The hard Disk have some bad blocks, but I think thats not the cause of the problem, can it be ??  Anyone can help me

Thank you.

[pcdoc4christ]

Hi ricardo!

Your English is just fine.  

Please answer a few questions:

1. Does this problem happen every time you use your computer?

2. What programs are you using when this happens?  Are you using Internet Explorer?  or something else?

3. Have you added any new hardware devices to the computer, such as a new hard drive or new video card?

Regards,
Doc

[ricardo.sicupira]

Hello Doc,

This problem happens every time I turn on the computer and logon the windows xp. It takes a time like 20 or 30 min aprox, and the computer freezes. I have a USB optical mouse and the ligths of the mouse are turned off too. The computer doesnt respond to CTRL+ALT+DEL, only the reset button can restart the machine. The screen freezes too. I think this a problem on the video card cause one time, I see vertical lines on the screen. I tried to chance the driver of the video card but it doesnt work. Usually I use the MSN 7.0 (BETA) and Internet Explorer. But in some games the problem occurs too. I dont added new hardwares, so I dont known whats going on... pleas help me!!

Thank You for your help !

[pcdoc4christ]

Ricardo:

Sorry about the delay.  

I still need more information to know what is causing your operating system to hang (or freeze).  Please answer these questions:

1. Has this computer always done this, or has it started doing this just recently?  

2. If it started to hang recently, what changed just prior to this happening?  (For example, did this happen after you installed the new drivers for the NVIDIA GeForce2 MX/MX video card?  Did you notice this soon after you installed the beta MSN 7.0 program?)

3. Is your computer always connected to the Internet or do you have a dial-up connection?

4. Do you have a desktop computer?  Or do you have a laptop or notebook computer?

5. Do you have any files or folders encrypted?  

Doc

[ricardo.sicupira]

Doc,

No problem about the delay.. answering your questions:
1) it start doing this just recently
2) I think the problem is not related to programs running on my computer.. I think that is a hardware problem (possible the video card) or the driver of the video card is not the correctly one.
3) The computer is connected to the net almost all the time.. not 24 hours per day.
4) Its a desktop computer
5) No encripted folders or files.

I think the problem is on something related on the video card. I´ll try some things, but I´ll continue talking with you.

Thank´s for your patience.

[ojas25]

Hi
To me looks like your video card is faulty I would take it out and see if the problem still exists, other than that I would reinstall your operating system. Have you put new or extra ram stick in, if so take  out the added stick and see if the problem is still there.

[pcdoc4christ]

Ricardo:

Try booting to Safe Mode & rolling back the driver.

Here is the Microsoft Knowledge Base article in Spanish:

http://support.microsoft.com/kb/292460/pt-br

Let me know if that does not help.
Doc

[pcdoc4christ]

Or, print out this copy:

Localizar o adaptador de vídeo no modo normal
Para localizar o adaptador de vídeo usado no modo normal:
1. Clique em Iniciar, aponte para Configurações e clique em Painel de controle.
2. Clique duas vezes em Sistema, clique em Hardware e em Gerenciador de dispositivos.
3. Clique no SINAL DE MAIS para expandir Adaptadores de vídeo.

Executar o recurso Exibir solução de problemas
Para executar o recurso Exibir solução de problemas:
1. Siga as etapas de 1 a 3 para localizar o driver do adaptador de vídeo.
2. Clique duas vezes no driver do adaptador de vídeo.
3. Na guia Geral, clique em Solução de problemas.

Atualizar, reverter ou desinstalar o driver do adaptador de vídeo
Para exibir os detalhes do driver e atualizar, reverter ou desinstalar o driver do adaptador de vídeo:
1. Siga as etapas de 1 a 3 para localizar o driver do adaptador de vídeo.
2. Clique duas vezes no driver do adaptador de vídeo.
3. Na guia Driver, clique no botão apropriado, com base na ação que deseja executar:• Detalhes sobre o driver
Atualizar driver
Reverter driver
Desinstalar

Solução de problemas
Quando você inicia o computador no modo de segurança, a resolução e as cores do adaptador de vídeo podem temporariamente mudar de tal forma que as janelas e os ícones na tela fiquem muito grandes, o que pode dificultar o ajuste de algumas janelas. Esse comportamento depende do tipo de adaptador de vídeo que está sendo usado.

Observação: no modo de segurança, talvez você observe uma opção para interromper o serviço VgaSave, se seguir estas etapas:
1. Abra as Propriedades de vídeo. Clique em Configurações. Clique em Avançado. Clique em Adaptador. Clique em Propriedades. Clique em Driver.  
2. Clique em Configurações. Clique em Avançado. Clique em Adaptador. Clique em Propriedades. Clique em Driver.  
3. Clique em Avançado. Clique em Adaptador. Clique em Propriedades. Clique em Driver.  
4. Clique em Adaptador. Clique em Propriedades. Clique em Driver.  
5. Clique em Propriedades. Clique em Driver.  
6. Clique em Driver.  
O serviço VgaSave não deve ser interrompido enquanto o computador está em modo de segurança, porque ele é um componente que permite ao Windows exibir a tela.

Doc

[ricardo.sicupira]

Hey Doc,

I think the problem has been solved. I changed my video card (NVIDIA GeForce2 MX/MX400) wich is AGP slot by a Cirrus Logic video card, wich is PCI slot. The computer doesnt hangs anymore. I think the problem is especificaly on the AGP slot.. cause I put the NVIDIA GeForce2 MX/MX400 into other computer and it works normaly. Anyway, thanks for your help and everybody who tried to support me!!

thanks, []'s

[pcdoc4christ]

No problemo, Ricardo.

Take it easy!