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Author Topic: Can't connect to the internet after scanning for virus  (Read 3698 times)

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Quinness

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    Can't connect to the internet after scanning for virus
    « on: October 07, 2008, 06:45:22 AM »
    The computer uses Windows XP. which had just been reinstalled. when I opened the internet explorer it lead me to the same page with every search. I was able to download Malwarebytes and superantispyware and scan with both. There were about 200 infected files total. The thing is after removing the infected objects the internet wouldn't connect. I looked at the "network and Internet connections" and tried to repair it said it couldn't. This was all on a friends computer. Is there some simple trick to fixing it or do I need to get his computer and start posting logs?

    Thanks as always guys..
    It's better out then in.

    Carbon Dudeoxide

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    Re: Can't connect to the internet after scanning for virus
    « Reply #1 on: October 07, 2008, 06:47:56 AM »
    Is he connected via Ethernet Cable or Wireless?

    Can you get us the logs via Flash Drive (USB Drive).

    Don't forget a HijackThis as well.

    Quinness

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      Re: Can't connect to the internet after scanning for virus
      « Reply #2 on: October 07, 2008, 07:00:38 AM »
      I will try and get the logs but there isn't a hijack this. I scanned with the other two because I wanted to see how infected his computed was..after that I couldn't download anything.

      Since then he has tried a system restore..the infected files are out again but he can't connect. so he reinstalls the malwarebytes and the SASW and cleans up...
      It's better out then in.

      Carbon Dudeoxide

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      Re: Can't connect to the internet after scanning for virus
      « Reply #3 on: October 07, 2008, 07:26:55 AM »
      Wired or Wireless?

      Can you get a HijackThis after your scans?

      Quinness

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        Re: Can't connect to the internet after scanning for virus
        « Reply #4 on: October 07, 2008, 07:51:32 AM »
        Wired. I'll try and get the Hijack this.
        It's better out then in.

        Broni


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