Graphics are loading slowly in both IE and Firefox

[njcaus]

A few days ago I started having some page loading issues in both IE 6 and Firefox 3.03. Pages that have lots of graphical elements are taking a long time to load. It only seems to be happening on my Dell Dimension 310 that has an ethernet cable connection to my wireless router. The other 2 computers in my house have wireless connections and I am not having this problem on either of them. I don't think the problem is with the router because I tried bypassing the router and connected my PC directly to my cable modem and still had the problem.

My PC has 1G of RAM and is running XP Media Edition with SP3. I ran my AVG Virus Scan and found no viruses. I cleaned out the cache and cookies from both IE and Firefox. I defragged my hard drive and ran chkdsk for error checking. I also have ZoneAlarm installed as my firewall. I tried disabling it to see id that would help. It didn't.

I tried doing a system restore to a date before I started having this issue with no resulting improvement in performance.

I also ran RegCure and found I had quite a number of registry errors. I'd have to buy the full version in order to fix them which I would gladly do if I had some assurance it would fix my browser issue.

Any suggestions? Thanks.

[Carbon Dudeoxide]

First, Welcome to ComputerHope.

Second, Don't Buy Regcure
I don't see any reason to.

My suggestion would be to Download and Install
CCleaner.

When it is installed, run it and make sure the following checkboxes are checked.
Internet Explorer --> Temporary Files
Internet Explorer --> Cookies
Mozilla Firefox --> Internet Cache
Mozilla Firefox --> Cookies
System --> Temporary Files
System --> Empty Recycling Bin (optional but recommended if low on disk space)
You can check whatever else you want but you should know that whatever you check will be unrecoverable.
When you are done, Run the Cleaner.

Now head over to the Registry section in CCleaner.
Click Scan for Issues a few times and then Fix Selected Issues.
Repeat this one or two times.
CCleaner will prompt you to back up the registry. I suggest you do.

[njcaus]

Thanks so much for getting back to me an offering assistance. I downloaded and ran CCleaner as you suggested including scanning and repairing the registry several times. It's clean now. While I have noticed some overall PC performance improvement I'm still having the slow loading issue. It's especially telling when trying to access Google Maps. Before I started having this issue the maps would load quickly and seamlessly and changing the zoom level also happened quickly. Now it takes considerably longer and the maps seem to load in sections.

Anything else I might try?

[Broni]

Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same thing?

[njcaus]

I tried Firefox Safe Mode. No improvement.

[Broni]

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
Click on Download HijackThis Installer
Post HijackTHis log.

[njcaus]

Here is my logfile. Thanks for your help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:51:23 PM, on 10/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\V0350Mon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe
C:\Program Files\Creative\Shared Files\CTSched.exe
C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\PROGRA~1\MICROS~4\Office\OUTLOOK.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
c:\dell\E-center\gtb2.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program

Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\gtb.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [V0350Mon.exe] C:\WINDOWS\V0350Mon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Creative Live! Cam Manager] "C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe"
O4 - HKCU\..\Run: [CreativeTaskScheduler] "C:\Program Files\Creative\Shared Files\CTSched.exe" /logon
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.ncs.com
O15 - Trusted Zone: www.epenslot04.ic.ncs.com
O15 - Trusted Zone: www.ic.ncs.com
O15 - Trusted Zone: www.ncspearson.com
O15 - Trusted Zone: www.pearson.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coupons.smartsource.com/download/cscmv5X.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193941678062
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) -

http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/1450/ftp.coupons.com/r3302/cpbrkpie.cab
O16 - DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} (WNICheck2 Class) - http://www.convergysworkathome.com/AppHardT.CAB
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/en/10/install/gtdownde.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) -

http://www.creative.com/softwareupdate/su2/ocx/15035/CTPID.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Apps\Dell Game Console\GameConsoleService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel

32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support

Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 13269 bytes

[Broni]

Next time, you post the log, please make sure, Notepad's "word wrap" is disabled, because the log is hard to read.
I'm reposting it, and I'll take a look...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:51:23 PM, on 10/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\V0350Mon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe
C:\Program Files\Creative\Shared Files\CTSched.exe
C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\PROGRA~1\MICROS~4\Office\OUTLOOK.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
c:\dell\E-center\gtb2.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\gtb.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [V0350Mon.exe] C:\WINDOWS\V0350Mon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Creative Live! Cam Manager] "C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe"
O4 - HKCU\..\Run: [CreativeTaskScheduler] "C:\Program Files\Creative\Shared Files\CTSched.exe" /logon
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.ncs.com
O15 - Trusted Zone: www.epenslot04.ic.ncs.com
O15 - Trusted Zone: www.ic.ncs.com
O15 - Trusted Zone: www.ncspearson.com
O15 - Trusted Zone: www.pearson.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coupons.smartsource.com/download/cscmv5X.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193941678062
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/1450/ftp.coupons.com/r3302/cpbrkpie.cab
O16 - DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} (WNICheck2 Class) - http://www.convergysworkathome.com/AppHardT.CAB
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/en/10/install/gtdownde.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su2/ocx/15035/CTPID.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Apps\Dell Game Console\GameConsoleService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

[Broni]

There is nothing malicious there, but I can see, you're running infamous Dell Support Center (lot of problems). I suggest, you uninstall it altogether.

[njcaus]

Thanks. I will uninstall The Dell Support Center. When I went to the Add or Remove Programs app in Control Panel I noticed that there was an Dell Support Center Update 2.2.08100 installed on my PC on October 1. This is around the time I started having my browser loading issues so maybe this is the culprit. I also see listed are DellConnect and DellSupport programs. Should I uninstall these as well?

[Broni]

DellConect is actually not running as a startup, so you may leave it alone. It allows (if necessary) Dell tech to connect remotely to your computer.
Get rid of DellSupport, though. Uninstall Update, first, and then support, itself.
I recommend, you do it in Safe Mode, since couple of DS services are running in Normal Mode.

[njcaus]

I uninstalled DellSupport, re-ran CCleaner, rebooted and everything seems to be fine now. I didn't uninstall it in safe mode because I did it before I got your most recent message. I am getting requests from Zone Alarm that Dell Support is trying to access the Internet but I have denied the request. Should I permanently block the request?

Anyways thank you so much for your help. It does appear that the recent Dell Support update was the problem.

[Broni]

Good news
Post new HJT log, and I'll check what crap from Dell is trying to get connected.

[njcaus]

Here's the new HJT log. I disabled word wrap and did a copy and paste. I hope it will be easier to read this time.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:47:29 PM, on 10/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\V0350Mon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe
C:\Program Files\Creative\Shared Files\CTSched.exe
C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\MICROS~4\Office\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
c:\dell\E-center\gtb2.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\gtb.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [V0350Mon.exe] C:\WINDOWS\V0350Mon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Creative Live! Cam Manager] "C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe"
O4 - HKCU\..\Run: [CreativeTaskScheduler] "C:\Program Files\Creative\Shared Files\CTSched.exe" /logon
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.ncs.com
O15 - Trusted Zone: www.epenslot04.ic.ncs.com
O15 - Trusted Zone: www.ic.ncs.com
O15 - Trusted Zone: www.ncspearson.com
O15 - Trusted Zone: www.pearson.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coupons.smartsource.com/download/cscmv5X.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193941678062
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/1450/ftp.coupons.com/r3302/cpbrkpie.cab
O16 - DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} (WNICheck2 Class) - http://www.convergysworkathome.com/AppHardT.CAB
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/en/10/install/gtdownde.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su2/ocx/15035/CTPID.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Apps\Dell Game Console\GameConsoleService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 12715 bytes

[Broni]

I know what it is, but at the same time, I've noticed, that you have a bunch of unnecessary startups, so we may clean them out, as well.
Give me a few, and I'll post instructions in my next reply.

[njcaus]

You're awesome! Thanks!

[Broni]

Ha, I've noticed also, that you have AVG8, and Norton running at the same time.
One of them has to go. Hopefully Norton.
If so, use Norton Removal Tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
After that give me new HJT log.

[njcaus]

I'm a bit confused about the Norton thing. I use AVG 8 and I don't recall ever using Norton on this machine. It did come with Ghost which I chose not to install but I don't recall if it came with Norton AntiVirus and if I uninstalled it when I went with AVG. The Norton link you referred me to is asking which Norton product I have. Do I tell them Ghost even though I never installed it or can you tell from my log which other Norton Product I might have. I got this machine in 2006.

Thanks again.

[Broni]

I don't see Ghost, but I see some services from some Norton security program.
You're gonna be fine going with I have a Norton product that was purchased from my Internet Service Provider (ISP), and we'll get rid of any leftovers through HJT.

[njcaus]

Okay...I ran the Norton uninstall tool, ran CCleaner again and got a new HJT logfile. Here it is.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:59:06 PM, on 10/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\V0350Mon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe
C:\Program Files\Creative\Shared Files\CTSched.exe
C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
c:\dell\E-center\gtb.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ECenter] "c:\dell\E-Center\gtb.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [V0350Mon.exe] C:\WINDOWS\V0350Mon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Creative Live! Cam Manager] "C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe"
O4 - HKCU\..\Run: [CreativeTaskScheduler] "C:\Program Files\Creative\Shared Files\CTSched.exe" /logon
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\NJC\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.ncs.com
O15 - Trusted Zone: www.epenslot04.ic.ncs.com
O15 - Trusted Zone: www.ic.ncs.com
O15 - Trusted Zone: www.ncspearson.com
O15 - Trusted Zone: www.pearson.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coupons.smartsource.com/download/cscmv5X.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193941678062
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/1450/ftp.coupons.com/r3302/cpbrkpie.cab
O16 - DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} (WNICheck2 Class) - http://www.convergysworkathome.com/AppHardT.CAB
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/en/10/install/gtdownde.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su2/ocx/15035/CTPID.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Apps\Dell Game Console\GameConsoleService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 11678 bytes

[Broni]

*** You need to update Java:
http://java.sun.com/javase/downloads/index.jsp
Java Runtime Environment (JRE) 6 Update 7
Uninstall all previous versions of Java through Add\Remove.

*** Download, and run QuickTime Killer: http://www.softpedia.com/get/System/Launchers-Shutdown-Tools/QuickTime-Killer.shtml
After downloading, double click on EnGraphQuickTimeKillerInstaller.msi file.
You may be asked to download, and install .NET Framework
QuickTime Killer will remove QuickTime from start up and kill any running QuickTime processes. This application runs silently at start up and closes itself as soon as it takes care of QuickTime. QuickTime itself won't be removed from your computer, and will be available whenever needed.

Put a checkmark next to the following HijackThis entries (no actual program will be removed):

- O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
- O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
- O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
- O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
- O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
- O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
- O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
- O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
- O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
- O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
- O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
- O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
- O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
- O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
- O4 - Global Startup: Digital Line Detect.lnk = ?
- O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
- O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
- O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coupons.smartsource.com/download/cscmv5X.cab
- O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/1450/ftp.coupons.com/r3302/cpbrkpie.cab


Click on Fix checked button.

Restart computer for changes to take effect, and delete DellSupport folder from C:\Program Files

[njcaus]

I can do all the QuickTime stuff but I think I need to hold off on updating Java. The reason being is that I work for a company uses a program that is on my computer that still uses an older version of Java. The time that I updated Java rendered their program useless so I had to revert back. They obviously need to update their software but I have no control over that. My PC seems to be working pretty well right now so I hope that the Java update can be elective rather than necessary.

I assume I can proceed with the QuickTime Killer without addressing Java. I'll wait to hear a confirmation from you before proceeding. Are there any other things I need to do after QuickTime?

Thanks again.

[Broni]

QT Killer has nothing to do with Java, so you can install it with no problem.
As for Java, this is little bit strange, but I don't want to compromise your work settings.
At the same time, no, it's not elective. Keeping Java up to date is serious security issue.

[njcaus]

I will definitely convey your observation about Java security to my company. I'll proceed with the QT Killer process. Is there anything else I should do after that?

[Broni]

After all those recent changes, you may run CCleaner one more time. You're all set.

[njcaus]

OK...got it all done. The only thing I have a question about is that I couldn't find reference to

- O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

when running HJT after installing QT Killer. All the other entries you told me to fix were there but not that one.

[Broni]

Oh, that's fine, because QT Killer took care of QuickTime. Stupid thing won't bother your computer resources anymore.

[njcaus]

Yay!!! My PC is humming right now!  I really appreciate your help. I know this is a free forum but if I can make a contribution to any deserving cause I would be happy to do so. I'm thinking CCleaner but if you have another preference please let me know.

Also, is there a way to save this discussion thread in case I need to refer to it in the future?

[Broni]

You're very welcome
A contribution to a great program like CCleaner will be super!
Just bookmark this thread. It'll be here.

[njcaus]

CCleaner it is. Thanks again. Like I say to my car mechanic...You are terrific but I hope I don't have to see you again anytime soon!

[Broni]

Well said