Author Topic: downloads (Read 15566 times)

Martyheinz · « **on:** October 13, 2008, 11:54:03 PM »

I have Vista Home with Kaspersky security. We used to get automatic Microsoft updates, then it stopped. Also I had a subscription to BigFishGames with no trouble with downloads. All of a sudden the automatic updates would not download. Then several months later the downloads from BFG produced a DOWNLOAD ERROR message. We tried whitelisting BFG to no avail. Have tried browser settings and firewall. Nothing helped. We did receive 1 automatic update from Microsoft then they stopped again. What is going on? Would it be of any help to change security to Norton 360 V 2009? Any help or suggestions greatly appreciated.

Carbon Dudeoxide · « **Reply #1 on:** October 14, 2008, 02:47:13 AM »

Quote

Would it be of any help to change security to Norton 360 V 2009?

NO! This is like killing your own computer.
Kaspersky is one of the best out there in the field of antivirus.

Anyways, What Operating System is this?
When you try to download the updates, what is the EXACT error message?

Martyheinz · « **Reply #2 on:** October 14, 2008, 11:36:39 AM »

Sorry. Sent Email as I couldn't figure out how to get back to this page. Anyway.HP Vista Home Basic Version 6.0 (build 6001: Service Pack 1. 1GB RAM, CPU AMD AthlonDual Core Proc 3800 + 2GHz, 32 Bit.
When we try to run Windows updates error message is ERROR CODE 80244019. First occurred 19 Dec. I know this is a long time, but I just found out from my husband how long it has been. On Big Fish Games download problem started 21 September this year. We received 1 Windows update (the second one produced an error message) on 21 September then I couldn't download from BFG and no more from Windows. We can't update Windows defender either (only 1 update 21 September) then nothing again.

Broni · « **Reply #3 on:** October 14, 2008, 09:37:11 PM »

Try here: http://www.windowsreference.com/windows-vista/errors-found-code-80244019-when-trying-to-run-windows-updates-in-windows-vista/

Martyheinz · « **Reply #4 on:** October 15, 2008, 12:05:21 AM »

Thanks will have husband try this. No one has been able to offer suggestions why downloads from Big Fish Games have suddenly stopped and what to do about it.

Carbon Dudeoxide · « **Reply #5 on:** October 15, 2008, 04:11:05 AM »

Quote from: Martyheinz on October 15, 2008, 12:05:21 AM

Thanks will have husband try this. No one has been able to offer suggestions why downloads from Big Fish Games have suddenly stopped and what to do about it.

Does this only happen on this site?

Martyheinz · « **Reply #6 on:** October 15, 2008, 05:54:15 AM »

As there are many sites offering free downloads, I haven't tried a lot of them. The ones I have tried work as long as it isn't an offering from Big Fish.

Carbon Dudeoxide · « **Reply #7 on:** October 15, 2008, 06:50:04 AM »

What is the link to the Big Fish Site? I think I'm looking at the wrong thing....

Martyheinz · « **Reply #8 on:** October 15, 2008, 07:18:09 AM »

The site is BIGFISHGAMES.com or my husband says you can use BFG.com.

Carbon Dudeoxide · « **Reply #9 on:** October 15, 2008, 07:26:50 AM »

Hmmmmm......How are they being downloaded?

Martyheinz · « **Reply #10 on:** October 15, 2008, 07:44:27 AM »

Sorry, computer illiterate. What do you mean how are they being downloaded? As of 21 September, they aren't.

Martyheinz · « **Reply #11 on:** October 15, 2008, 07:47:08 AM »

It is 345 pm here in Germany. My husband will be home in about an hour. He will try Broni's suggestion this evening.

Martyheinz · « **Reply #12 on:** October 17, 2008, 03:19:39 AM »

Received msg (finally) from BigFishGames. They said they updated game manager and a "few" customers had download problems. (Judging from chat more than a few had problems.) However, am working with them to solve problem. Going to try Broni's suggestion on windows updates today. Will let you know, and thanks for trying to help. It's good to know someone cares.

Carbon Dudeoxide · « **Reply #13 on:** October 17, 2008, 03:31:17 AM »

All right then. Let us know how it goes.

Martyheinz · « **Reply #14 on:** October 21, 2008, 12:36:24 AM »

No luck with Broni's suggestion. Would buying and installing Uniblue's Registry Booster be of any help with either Microsoft downloads or Big Fish Games. An willing to try about anything at this point.

Carbon Dudeoxide · « **Reply #15 on:** October 21, 2008, 12:45:47 AM »

Tip: Don't download any registry or computer cleaner that wants you to pay anything.
They are usually a scam and/or they don't do anything.

Did you manage to use Windows Update? Was it a success?

Broni · « **Reply #16 on:** October 21, 2008, 04:19:33 PM »

It's not clear here. Are you having problems with Windows updates, AND game updates?

Martyheinz · « **Reply #17 on:** October 22, 2008, 12:54:59 AM »

Having problems with Windows downloads and defender updates (since last December). Big Fish games problems started in September this year.

Sent message through customer service at Microsoft and they said to contact Germany as a difference in programming. Must have husband send this as my German isn't so good.

BFG said installed new games manager and since then can't download. However, I tried to download a BigFishGame from fenomen.com and it downloaded without any problems.

About ready to thrów out the computer.

Are there any Registry Boosters that you can buy (not Download) that are worth the money? Something is rotten in Denmark and I am at wits end.

Broni · « **Reply #18 on:** October 22, 2008, 04:39:05 PM »

As for Windows updates, you can't download them, or you can't install them?
Can you download anything?
What security programs (antivirus, firewall) are you using?

Carbon Dudeoxide · « **Reply #19 on:** October 23, 2008, 01:48:20 AM »

Quote

Are there any Registry Boosters that you can buy (not Download) that are worth the money? Something is rotten in Denmark and I am at wits end.

I am afraid there are no such things as Registry Boosters. Do not purchase anything online that claims they can speed up your computer.

Martyheinz · « **Reply #20 on:** October 23, 2008, 02:33:07 PM »

Broni -
We have Kaspersky 2009, firewall thru Windows Vista and Kaspersky. We can't download Windows updates or defender updates. I can download games from other game sites. I can download trial games from www.fenomen.com that has Big Fish Games but not from Big Fish itself. The Windows problem stated last December, but the Big Fish Games problem started in September. BFG said they installed a new games manager and some customers are having trouble. This was just at the time that we were able to download the only Windows update since last December-

Broni · « **Reply #21 on:** October 23, 2008, 05:37:47 PM »

Download, and run Windows Update Repair Tool: http://software.hitoma.com/WURT/
To download the tool, click on I Agree link.
Restart computer, when done.

Martyheinz · « **Reply #22 on:** October 25, 2008, 01:50:37 AM »

Still no luck with Windows updates. Will contact Microsoft here in Germany. However, we can now download games from Big Fish Games.

Broni · « **Reply #23 on:** October 25, 2008, 09:26:21 AM »

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
Click on Download HijackThis Installer
Post HijackTHis log.

Martyheinz · « **Reply #24 on:** November 05, 2008, 04:47:27 AM »

Broni
Sorry it took so long to get back to you. We were out of town. We got some directions from Microsoft, Germany. My husband tried them last night, but they didn't help. Have sent another message and will go from there.

Carbon Dudeoxide · « **Reply #25 on:** November 05, 2008, 04:50:03 AM »

You can post a HijackThis Log if you wish for us to analyze and see if there are any necessary processes or malware lurching around.

Martyheinz · « **Reply #26 on:** November 16, 2008, 03:42:31 AM »

Tried to save a Hijack This file and can't understand how to do it. It runs, but no instruction as how to save or download. Had this problem when you all suggested this before) The Big Fish site is now up and running. Still no luck with Microsoft updates. We are dealing weekly with their tech support here in Germany, but so far no luck. Newest hickup is we transferred all our games to external hard drive. Only some games from BF play from the EHD. If the file says LAUNCHER it will play. If it says LAUNCH, it doesn't play. Also, When we insert a disc in TSSTcorpCD/DVDW TS-H652M ATA Device it doesn't automatically start. We once ran regedit for drivers problems and it solved the problem. Now when we try it, we have no "lowerfilter" option anymore. (It said to delete lowerfilter the first time and now it isn't there. )
Soooooooooooooooo, the directions don't work this time.

Broni · « **Reply #27 on:** November 16, 2008, 10:51:56 AM »

Open HJT, and look below images for instructions.

Click on Scan button.
When scanning is done, Scan button changes to Save log button.
Click on it.
Save pop-up window will open.
Note where file will be saved. In my example, log will be saved to C:\Temp directory.
Click Save button.
Save window will close.
Notepad will open. Close it.

Proceed to your ComputerHope thread, and click Reply
In Reply window click on Additional Options..., then click on Browse button.
Browse window will open.
Navigate to place where your file was saved, click on that file ONCE, and click Save button.
Browse window will close, and you'll be back in Reply window.
Click Post button, and you're done.

spiderlucci · « **Reply #28 on:** November 16, 2008, 11:30:55 AM »

Try this!

http://housecall.trendmicro.com/housecall/

it's a free anti virus and it scans your PC online.

"hijackthis" would work too just type it in the search

Let us know!
spider

Martyheinz · « **Reply #29 on:** November 16, 2008, 11:50:30 AM »

hijackthis

[Saving space - attachment deleted by admin]

songdongnigh · « **Reply #30 on:** November 16, 2008, 12:09:34 PM »

Just a thought from a "lurker", could this be the problem from reply #20: "firewall thru Windows Vista and Kaspersky" ?

spiderlucci · « **Reply #31 on:** November 16, 2008, 12:33:40 PM »

if hijack this doesn't work try this out! and for your question that you ask...
songdongnigh, yes it could be

click on serach and type -MSconfig- click on the startup tab and disable all and click on the service tab and put a check mark on the box that says "hide all microsoft service" uncheck the boxes that are there now and restart the PC.

Note: if done wrong, you may have more problems.

just make sure there not Microsoft.. better yet let us know before you do it... meaning what programs are there after you put a check mark on hide all microsoft service in the service tab

good luck!
spider

Broni · « **Reply #32 on:** November 16, 2008, 06:57:22 PM »

Good catch, songdongnigh.

Martyheinz
Do you use two firewalls?

On a top of it, your computer is infected.
Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html

Martyheinz · « **Reply #33 on:** November 18, 2008, 01:32:58 PM »

Here are the files you requested regarding the virus. When we ran SAS it got stuck in a loop and just kept scanning the same files (over 4 hours). We stopped it and ran it again and it did the same thing. We ended it and saved it at the point it started repeating. Hope we got all you needed.-

[Saving space - attachment deleted by admin]

Broni · « **Reply #34 on:** November 18, 2008, 07:30:46 PM »

Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html
Attach all logs THERE.

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Author Topic: downloads (Read 15566 times)

Martyheinz

Carbon Dudeoxide

Martyheinz

Broni

Martyheinz

Carbon Dudeoxide

Martyheinz

Carbon Dudeoxide

Martyheinz

Carbon Dudeoxide

Martyheinz

Martyheinz

Martyheinz

Carbon Dudeoxide

Martyheinz

Carbon Dudeoxide

Broni

Martyheinz

Broni

Carbon Dudeoxide

Martyheinz

Broni

Martyheinz

Broni

Martyheinz

Carbon Dudeoxide

Martyheinz

Broni

spiderlucci

Martyheinz

songdongnigh

spiderlucci

Broni

Martyheinz

Broni