I've had this virus for days, but can't seem to get rid of it. Help!

[theproles]

I think I actually have multiple viruses on my system or the one I have is particularly virulent. It started out by hijacking my wallpaper and telling me that my system was infected (duh). I ran several free anti-malware systems and it seemed like MalwareBytes got rid of that one. However, when I run MWB now, it finds a tdss (Agent.ANA trojan) in two registry keys and quarantines/deletes them. When I run it immediately aferward, it finds the same infected files again! Occasionally it comes up with nothing, but when I run XoftSpySE, it finds several files (I can't get rid of them through it because I can't pay for the program ).

This virus significantly slows down my processes, hijacks my internet search engine results and constantly gives me 404 or timed out connection errors. I also can't boot my computer in normal mode (I'm in Safe Mode with Networking right now). I have downloaded HijackThis, but would rather not use it without direction. Please help!

[Carbon Dudeoxide]

Start here:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

[theproles]

Unfortunately it's telling me that I cannot install SuperAntiSpyware ("The system administrator has set policies to prevent installation") and I also cannot remove any programs ("The Windows Installer Service could not be accessed") through the Add/Remove panel. I had no problem installing CCleaner and could get rid of a few programs that way - however, Ad-Aware just refuses to leave.

[Carbon Dudeoxide]

Are you the administrator of the computer?

[theproles]

Yep. No idea how to fix this problem either. D:

[Carbon Dudeoxide]

Sorry it's a bit late.

If you're still there, can you continue with the other steps?

[theproles]

Yes. I was unable to update Java and still cannot add/remove programs or install SuperAntiSpyware. I can post the logs if you'd like (since I can't do any of the other steps)?

[Carbon Dudeoxide]

Go ahead.

[evilfantasy]

Please print these instructions as they will be needed later when Internet access is not available.
 
Download SDFix by AndyManchesta and save it to your desktop. http://rapidshare.com/files/159393351/SDFix.exe.html

When using this tool, you must use the Administrator's account or an account with Administrative rights

• Double click SDFix.exe and it will extract the files to %systemdrive%
  
• (this is the drive that contains the Windows Directory, typically C:\SDFix).
  
• DO NOT use it just yet.

.Reboot your computer in Safe Mode using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
 
Open the SDFix folder and double click RunThis.bat to start the script.

• Type Y to begin the cleanup process.
  
• It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
  
• When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
  
• Copy and paste the contents of the results file Report.txt in your next reply.

[07venky]

hi

Try the instruction in this site

[link removed]

Thanks
venky

[Carbon Dudeoxide]

I know you're new to ComputerHope Venky, but when it comes to Viruses and Malware, our Malware specialists know what they're doing.

PS - I have removed your link because we don't want users being helped by our Malware Specialists to follow other instructions that may potentially harm their computer even further.