virus

[Martyheinz]

Sorry if we did this wrong.  Can't figure out how to send the requested files and other way.  If this delays assessing, maybe you could be a little more explicit (for newbies) in explaining how to post replies. 

[Saving space - attachment deleted by admin]

[CBMatt]

No worries, you did it properly.

Open HijackThis and click on the "Scan without saving a log" button.  Look for these two entries and place checkmarks next to them:

O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.download.windowsupdatecom

Close all other windows/programs and click on Fix Checked.  That aside, your HJT log looks pretty clean.  It looks like the scans cleared up your infections pretty well.  Are you experiencing any problems?

[Martyheinz]

Everything seems great.  We thank you all so much.  I really was at wits end.  Now I know there is hope (computerhope.com).  I have already told some firends in the US about you.  Last night Microsoft downloaded the updates and we installed them just now.  No problem.  We also updated defender.   I will certainly recommend you to everyone who has problems.  Again, thanks to all who helped.

[CBMatt]

Great, I'm very glad to hear that everything is running smoothly.