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Author Topic: Virus? Can't get past my desktop into any programs  (Read 5793 times)

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jannarheins33

    Topic Starter


    Newbie

    Virus? Can't get past my desktop into any programs
    « on: November 19, 2008, 01:11:16 PM »
    I am using Windows Vista on a Compaq Presario C700 Laptop.

    I must have a wicked virus...when I start my computer up it will log into windows and bring up the desktop but I can not click into any programs.  The mouse pointer will move so it is not totally locked up but will not open anything.  I tried to start up in safe mode to get some pic files of the computer and it does the same thing in safe mode.  Please help.  All I want is my pics of the computer.
    What can I do?

    kelsco11



      Newbie

      Re: Virus? Can't get past my desktop into any programs
      « Reply #1 on: November 19, 2008, 01:55:30 PM »
      one of the trojan horse virus', an email attachment or even just a url link...  Our office got hit woth this, I had to go to another computer, get online and download a trojan horse killer and other virus software onto a thumb drive (jump drive).  Then with the infected comuters off of the network, no cables to connect to the world, I ran the virus stuff from the thumb drive with the computer started up in safe mode. 

      CBMatt

      • Mod & Malware Specialist


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      Re: Virus? Can't get past my desktop into any programs
      « Reply #2 on: November 19, 2008, 05:18:23 PM »
      This sounds like it will be a bit tricky, but we will do what we can.  First of all, are you able to open the Task Manager by pressing Ctrl+Alt+Del?  If so, can you open any programs?  Click on File > New Task, type in C:\WINDOWS\system32\calc.exe and click OK.  Does the calculator open?

      If you can run files this way, we may have a better chance of combatting your infection.
      Quote
      An undefined problem has an infinite number of solutions.
      —Robert A. Humphrey

      jannarheins33

        Topic Starter


        Newbie

        Re: Virus? Can't get past my desktop into any programs
        « Reply #3 on: November 20, 2008, 07:40:51 AM »
        kelsco11

        I could download the virus software but it does the same thing to me in safe mode.  Somtimes it takes me past the desktop in safe mode but once I get to where I need to be in a program it locks up.

        CBMatt

        I have tried CTR+ALT+DEL  but nothing happens.  I can not do anything once I get to the desktop.


        I have had some suggest to run a Linux Live CD.  But I know the basics of computers and that is it.  I don't even know if that is credible info and I would not know where to begin.


        CBMatt

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        Re: Virus? Can't get past my desktop into any programs
        « Reply #4 on: November 20, 2008, 05:41:38 PM »
        Unfortunately, it looks like your options are quite limited.  Right now, these are the four main options I can think of...

        1. Use the Windows Vista CD to perform a repair install of Windows.  After it has completed, you should be able to access your files.  However, there is no guarantee that it will work.

        2. Reformat.  This works 95% of the time, but you would lose all of your personal data.  It's possible to recover it afterwards, but it's a long and difficult process with no guarantees.

        3. Take it into a computer shop.  If you can find a trustworthy shop (this is hard to do, by the way), they should be able to recover your system for you.  However, this is the most expensive route to take.  I would do it, but some things simply can't be done over the internet.

        4. Find a computer-savvy friend who could pull out your hard drive and set it up as a slave in another computer and then use a good anti-virus scanner.  This is what the computer shop would most likely do.  If you have another computer lying around the house, you could perhaps try doing it yourself, but it would require an external harddrive encasement (about $15) or a special cable (about $10), depending on the schematics of your laptop.  Please note, however, that if you do this, you run the risk of infecting the other computer.


        Of course, before trying out one of these options, there are a couple of things you can try.  You say when trying to use your computer, the programs will lock up.  Well, then let's try something that's not an actual program...

        Go HERE to download the latest version of Silent Runners.  It's a VBScript that performs a very deep scan of your computer.  For a test, we'll just try the minimal scan to see if we have any luck.  Download the file to your desktop and run it in Safe Mode.  At the prompt, click No and just sit back for a minute or two.  It runs in the background, so it may look like nothing is happening.  After a couple of minutes a Notepad file called Startup Programs should appear.  If so, attach that to your next post.  If you've waited more than 5 minutes without anything appearing, then it most likely didn't work, as it's fairly quick and should not take that long.

        Another thing to try...copy all of the text in the quote box below and paste it into Notepad...
        Quote
        dir C:\WINDOWS /a h > win.txt
        dir C:\WINDOWS\system32 /a h > sys32.txt
        dir "C:\Program Files" /a h > pf.txt
        With Notepad still open, go to File > Save As.  Click on the arrow next to Save As Type and select all files.  Name the file scan.bat and place it on your infected computer's desktop.  Double-click on the file and in only a few seconds, three Notepad files should appear on your desktop: win.txt, sys32.txt, and pf.txt.  Attach these files in your next post (you will have to use a flashdrive to transfer them to your working computer).  To attach files...while on the Post reply page of the forum, click on Additional Options underneath the text box.  You will then see an option to attach files.

        If this works, it will take me a long time to go through all of the information to sort out infections.  It could take me at least a day to find them.  And I won't be able to find infections in all areas of your computer, but I can find what's lurking in the most popular spots.  With any luck, we might be able to disable whatever's locking up your computer so we can perform normal scans.

        If my suggestions don't work, then you may be stuck with options #1-4.



        Another possibility to consider is that this might not be an infection.  Many infections don't work in Safe Mode, so it's possible that we're dealing with a hardware problem here.  However, I have been dealing with several infections this week that do work in Safe Mode, so it's hard to say what this culprit is right now.
        Quote
        An undefined problem has an infinite number of solutions.
        —Robert A. Humphrey