Hello
A friend of mine has a Windows (Vista) laptop which does not go beyond the set up page, that is, the page which shows Press <F2> to enter BIOS setup, etc.
I am unsure if she has loaded programmes which have changed her settings.
On this setup page she can also access that page (I think by pressing F12)which asks how you want to start Windows: Safe Mode, Last Known Configuration, an MS-DOS alternative, or Normally.
I have tried Safe Mode with a view to removing any programmes from Control Panel | Add/Remove Programmes, but when I select the Safe Mode option I redirected back to the setup page. The same happens if I choose the start Windows Normally option.
Am I right in saying that as we cannot access Windows or any of its tools (such as System Restore) we need to rely on external files, namely those on the installation CD? I imagine the good files on the CD would then overwrite any O/S files causing these problems.
However, as the laptop cannot see the CD and I can't access My Computer in order to select it, do I have to change the BIOS boot order so that it sees the CD before anything else?
If I am on the right lines so far, how would I change the BIOS boot order? At the moment I see a menu with a few items across the screen, such as Advanced, Boot, Exit, etc. Do I use the left<<< and right >>> arrows to access these different menu items, and what then? Is CD one of the options under one of these heading?
And even presuming I do all this, which tool do I select on the installation CD?
Many thanks.
Steve
