i think , first, maybe the website link got problem so it 's only allowed u to download half, or did every songs try to download and it only downloaded half?
sometimes, u can listen to songs but may not be able to download it, why? they dont allow u to download
for the WORD problem, i think u didnt save it probably, try to open a document and change to US/UK and them save it, then close it, and then i think every document u open maybe display US/UK
please rectify me if i am wrong
cheers