DirectX question

[TiMes]

hi all, im new here an seeking help from anyone

im tryin to get my wifes computer running to play a game called Rappelz, i get it installed, and everything good to go, once i click "start" it gives an error   "render create device error"  ive spoke with tech on their end and they told me to update my driver, which is up to date, they also told me to check my resolution and to make both windows and rappelz 60Hz which i also did.

so i opened up DXdiag to check an compare it to my pc (which runs rappelz perfectly) and everything is the same except for DirectX

it shows up as:
DirectDraw Acceleration
Direct3D Acceleration
AGP Texture Acceleration

all 3 are "not available"  where as mine say "Enabled"

did she install DirectX incorrectly? or could this problem be something else?
could someone give me a hand fixing this, any info will help me greatly thanks

[BC_Programmer]

what video adapter is installed on their computer?

[TiMes]

what video adapter is installed on their computer?

Card name: Intel(R) 82945G Express Chipset Family

if this isnt it lemme know

[mcxeb52!]

Get directX from here and see if you can it would help fix the problem.

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

Doing this would get the latest version of DirectX compatible to your system.

And get the latest drivers for your adapter.

[BC_Programmer]

yes- from the sounds of it the video drivers aren't properly installed, or their OpenGL and DirectX capabilities have been disabled.

[mcxeb52!]

yes- from the sounds of it the video drivers aren't properly installed, or their OpenGL and DirectX capabilities have been disabled.

BC_Programmer: Yes indeed. Hence my suggestion up there 

TiMes: let us know how it goes. I'd have thought the program you are attempting to run would tell you more of what's wrong but I guess not 

[TiMes]

ill give it a try tomorrow morning when i get up its too late to do it now ill post here once i find out for you guys thanks for all the help

[TiMes]

ran the file but no change, still all 3 say not available and game still gets same error

[TiMes]

i think ive done just about everything i can to fix this problem im at the point where i wanna pull out my hair xD

im tryin to figure out how to see if i have my video correctly installed, since everyone im talkin to says that seems to be the problem, ive gone to the intel main page an did some test, using her pc of course, and it gives all the info about her pc and says that everything is installed correctly not sure if this will help but this is the display info from my wifes pc maybe it will give you guys a better understanding of what im dealing with here:

*** as you can see the bottom 7 are what i believe is the problem ***

also other online games seem to work such as starcraft, and diablo2 which use directX



---------------
Display Devices
---------------
        Card name: Intel(R) 82945G Express Chipset Family
     Manufacturer: Intel Corporation
        Chip type: Intel(R) 82945G Express Chipset Family
         DAC type: Internal
       Device Key: Enum\PCI\VEN_8086&DEV_2772&SUBSYS_1B761019&REV_02
   Display Memory: n/a
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: igxprd32.dll
   Driver Version: 6.14.0010.4704 (English)
      DDI Version: unknown
Driver Attributes: Final Retail
 Driver Date/Size: 10/6/2006 02:23:32, 53248 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: igxpmp32.sys
    Mini VDD Date: 10/6/2006 02:24:00, 1181824 bytes
Device Identifier: {D7B78E66-6432-11CF-C961-7C3BA3C2CB35}
        Vendor ID: 0x8086
        Device ID: 0x2772
        SubSys ID: 0x1B761019
      Revision ID: 0x0002
      Revision ID: 0x0002
      Video Accel:
 Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Not Available
       D3D Status: Not Available
       AGP Status: Not Available
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

[killerb255]

Your video card (or in this case, onboard video) doesn't meet the minimum requirements:

http://rappelz.gpotato.com/?m=downloads

An onboard Intel graphics adapter is crap.  You need a real card.

Also, I noticed this on your DXDIAG output:

Display Memory: n/a

That usually means something disabled it.  NetMeeting is the most likely culprit.  Disable that and you'll get your video RAM back.

[TiMes]

Your video card (or in this case, onboard video) doesn't meet the minimum requirements:

http://rappelz.gpotato.com/?m=downloads

An onboard Intel graphics adapter is crap.  You need a real card.

Also, I noticed this on your DXDIAG output:

Display Memory: n/a

That usually means something disabled it.  NetMeeting is the most likely culprit.  Disable that and you'll get your video RAM back.

i ended up fixing it i went to properties>display>advanced>troubleshoot  an set the settings from minimum to max and it loaded fine. the only thing is, its a low gfx an a little hard to see, but since i play with her on the other pc i just fight along side her an everything works out fine:)   thanks for everyones help with this your help, an info really helped alot

[BC_Programmer]

why was it on Minimum

[chuchu61190]

what is the best link to get DirectX?

[mcxeb52!]

what is the best link to get DirectX?

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

The official place to get it. This is straight from Microsoft!!!