always get stuck!

[valerius]

hi, i've got a problem with my windows that made me frustrated!

my laptop keeps freezing:

1. after i turn on my computer and enter my password,  my laptop suddenly freezes!

2. or IF i'm lucky and manage to open the windows, when i try to open my internet explorer or firefox, my laptop freezes too!

And when these happen, Ctrl + Alt + Del doesn't work; START MENU doesn't work, but it seems that I still move my mouse cursor!

Any idea what's happening to my computer?

And does anyone know how to solve it?

thanks~

[elliwigy]

First you need to answer a few questions.

1) Have you had problems or any errors prior to it freezing?
2) What OS are you using?
3) Give me the stats of your laptop.

It is also possible you have a virus, or a conflict with your system files.  Is there anything on it that you need?  A clean install of your OS would surely solve the problem.  If there's items you need, then you can do a repair install.

Hear back from you soon...

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