Can't install AVG

[Isaura]

Hello,I am trying to install AVG antivirus,but it says another antivirus /security product is installed on this computer.

Well,I have had a bullguard trial for 90 days,but its not working anymore,and i can also not find it in my programs list to remove it.In my security centre(the place where you can switch on or off your windows firewall,and where you have windows defender and automatic updates) it is however still visible and on.

In my security centre there is also a big problem cause I can not switch anything off anymore.

I hope someone gets what I mean to say.

[evilfantasy]

Follow the link and scroll down for the Uninstall Tool For BullGuard.

http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides/uninstall/4x.aspx

[Isaura]

Hello,

Thanks for your reply.
The problem is that bullguard is not anymore in my add/remove programs.However,it still is showing in my windows security center:
(It was a 90 day trial that came on my pc)

I don't know if this affects the function of avg.

Actually the main problem I am trying to solve on my computer is not installing avg,but making my internet fast again.My internet is going very slow the last 3 weeks,sometimes even just 20 kb a second.I have called my internet provider for this,but from what they are seeing there,everything looks fine.They asked me to do a speedtest and I did.It had not the normal values at all.They said to me:or you have a virus,or your wire is broken.
Since my wireless laptop is slow too,I don't think the wire on this pc is the problem.

After I posted my first message in this thread,I tried a lot of things with the people in the chatroom.I downloaded hijackthis,spybot,adaware and I even installed avg(I even bought regcure cause I saw a bullguard file i nit,and I could only remove this by buying the program.Still after I ran avg again,the error message still came up),ignoring the error message.I have used all this programs yesterday,removed some things with hijackthis,spybot and adaware and msconfig.In Avg only cookies showed up,no viruses.I think it was then that someone advised me to use ccleaner to remove the cookies i found in avg,and also other things.I then removed about 800 MB of things in ccleaner and still,after all these things I had tried,it didn't seem to have any effect on my internet speed.

Doing the CCleaner was a big mistake,cause right after I removed 800 mb of stuff,my mouse started not working anymore.After restarting my pc,I could not enter anything anymore.NOt my computer,not any folder,nothing windows.It had an error message saying windows explorer doesn't work anymore.
Luckily I was able to make system restore open after 20 min of having clicked on it,and I have been able to restore my pc to the 5th of january.
But now,I'm kinda back where I started : with a very slow internet.

I have downloaded the uninstall tool from your bullguard link and used the program.This came up afterwards :

I don't know if the error message avg shows is very important.I just find it strange that no virus has been detected after I tried all those programs mentioned above.

Do you have any suggestions for me?Please forgive me if my post is long and messed up maybe.Feel free to ask me questions if u don't understand what I meant.

Thanks for replying to me

[Isaura]

Ok,I have downloaded AVG again since my system restore removed the avg setup also.
The error message in avg(that I have another antivirus program installed) didn't show up anymore.So thank you for the bullguard removal tool.

I have run the avg scan again and found some trojans and also spyware.
I am currently following your instructions from the Malware Removal Steps Tutorial but I am stuck before step 1.

My problem is this : the trojan infections have been moved to virus vault,but the spyware infections are a problem.When I try to remove them avg says :"Moved object is bigger than the archive size limit."I get 2 options to click here:"Go to file" or "ignore"
Since I don't know the right option too choose I just close the window.

Should I just continue to step 1 now or does this spyware need to be removed otherwise?

[evilfantasy]

Just continue on with the instructions. We will deal with anything that isn't removed after I have the logs.

[Isaura]

Thanks for your fast reply.I need to sleep now cause it's late her in belgium.I will continue this on monday since I'm not home tommorow.I saved the names and locations of both the trojans and spywares just in case.

see you,

 

[Isaura]

Hello,I followed step 1 and removed logitech desktop messenger,the rest of my programs did not match any program in the Uninstall Malware via add or remove programs link.

I followed step 2 also,but I misunderstood the instructions at first,so I unchecked everything from the windows list except cookies.I didn't do anything to the applications list.


After this I followed all the steps in step 2.Should I recheck some things in windows and redo step 2,or can I continue?

I am also very affraid of doing this scan with the things checked that are normally checked and then run cleaner,cause a week ago this is exactly what I did and I removed about 800 MB of stuff,and afterwards the pc was completely unusable,and I was lucky that system restore was still functioning or else...

[evilfantasy]

Check everything except for Cookies. Don't check anything under the Advanced menu.