I'm not an expert in computers, so please bear with me if I make some remedial terminology errors.
I recently ran into a problem with windows explorer turning on and off. On start up, everything is fine, then the desktop disappears after 5 seconds or so. Then it reappears. I restarted in safe mode and ran ADAWARE SE. It detected Virtumonde. I tried to run Mcafee, but it doesn't work. The only to search my computer was through task manager, so I went to regedit and removed every file that adaware detected. Next, I ran spyware Sweeper and it detected a file named TuvTllme.dll in system 32. I found the file and deleted it, then emptied the recycle bin. I then searched the registry again and found nothing. I rebooted, and it appeared again!
I cannot connect to the internet.
I cannot get hijack this! to run.
I copied superantispyware to the desktop using my laptop and a thumb drive. When I try to open it, an error says the system administrator prevents me from the operation. I tried the same with vundofix, but it doesn't even open. So now I'm stuck.
Is there a way to get my data off the hard drive so I can restore to factory defaults? I tried using my external hard drive, but I can't get windows to stay open long enough. Is there anyone that can help? Do I need to call a professional? I've got YEARS of pictures, music, programs and bookmarks I don't want to lose. Please help!