Author Topic: Help (Read 7221 times)

Crossleyy · « **on:** January 13, 2009, 02:57:38 PM »

Hello,

My problem is that my computer freezes usually directly after startup. The cursor is still responsive, but I am unable to click on anything. Therefore, I am forced to hold down the power button until it shuts off. Also, a new problem has started ocurring. My computer now randomly shuts down on its own from time to time. I recently talked to a friend who stated my video driver might be corrupted and said i should download the driver from the Gateway Web Site. I downloaded it and ran into a problem during installation. I got to step 7 where it said open up device manager and click on the plus sign where you want to update the driver. Where do i install it? What plus sign do i click on? I am totally lost. System restore fails to accomplish anything in the fact that it wont let me go to a date farther back than yesterday. Also, I do not have the boot CD needed for a System recovery. I called gateway and they said there is a way to do it, but they charge outrageous prices. Do you know how? This problem started a few weeks ago and has been a major problem since.

Please, I will try anything and will GREATLY appreciate some help.

By the way, I run on Windows XP

Thanks for helping.

Helpmeh · « **Reply #1 on:** January 13, 2009, 05:35:41 PM »

XP Pro or Home?

Broni · « **Reply #2 on:** January 13, 2009, 10:26:25 PM »

Can the computer stay up in Safe Mode?

Crossleyy · « **Reply #3 on:** January 14, 2009, 09:56:56 PM »

Most of the time the computer will be fine in safe mode, but on occasion it will freeze at the "windows is starting up" blue screen. It is XP home.

Broni · « **Reply #4 on:** January 14, 2009, 09:59:50 PM »

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Any better?

Crossleyy · « **Reply #5 on:** January 14, 2009, 10:10:44 PM »

I followed all steps.

I restarted in normal mode, but while in the windows is starting up blue screen appeared, my computer restarted itself again.....

Now, I can't get past the starting up screen. It just keeps restarting....

Also it I got a message clicking disable all in the services tab, The message is saying "an access denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes."

This message continues to appear even when I am logged on as Administrator

Broni · « **Reply #6 on:** January 14, 2009, 10:42:01 PM »

Quote

The message is saying "an access denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes."

Open Windows Explorer, navigate to C:\Windows\system32, find msconfig.exe file. Hold SHIFT, and right click on the file.
Click Run the program as the following user, and then type the user name, password, and domain of the administrator account.
Try to disable services again.

Crossleyy · « **Reply #7 on:** January 18, 2009, 11:41:53 AM »

I don't see a msconfig.exe file.

There is an msconf.dll file

All of the files in windows/system32 are .dll

Broni · « **Reply #8 on:** January 18, 2009, 12:59:32 PM »

Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.

Crossleyy · « **Reply #9 on:** January 20, 2009, 12:19:29 PM »

The only options under tools that I can view are Map Network Drive, Disconnect Network Drive, and Synchronize.

How do I view hidden Icons?

Broni · « **Reply #10 on:** January 20, 2009, 04:52:06 PM »

Are you sure, you opened Windows Explorer?
Start>All Programs>Accessories>Windows Explorer

Crossleyy · « **Reply #11 on:** January 20, 2009, 06:35:00 PM »

Yes, those are the only choices. Is it possible to do a full system recovery w/o the boot CD?

Broni · « **Reply #12 on:** January 20, 2009, 06:47:34 PM »

Missing "Folder options" is often caused by an infection.
We'll' try to figure it out.

Let's start with something else.
If your computer can stay up long enough in Normal Mode...
Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
by clicking on Download HijackThis Installer
Install, and run it.
Post HijackTHis log.

Helpmeh · « **Reply #13 on:** January 20, 2009, 06:57:09 PM »

Quote from: Broni on January 20, 2009, 06:47:34 PM

Missing "Folder options" is often caused by an infection.

But also likely to be in administrator options. (don't ask how I know...school computers have the Folder Options thing disabled so kids can't mess with the computers...or so they think

)

Crossleyy · « **Reply #14 on:** January 20, 2009, 07:00:36 PM »

I cant start in normal mode. It just restarts itself. I tried to disable automatic restart but it didnt help...

Broni · « **Reply #15 on:** January 20, 2009, 07:43:41 PM »

Quote

But also likely to be in administrator options

Very good point. Let's hope, it's not the case.

Crossleyy
Start in Safe Mode with Networking, and get Remove Restrictions Tool (RRT): http://www.raymond.cc/blog/archives/2007/06/28/restore-task-manager-regedit-and-folder-options-disabled-by-virus/
See, if it'll restore "Folder options".

Crossleyy · « **Reply #16 on:** January 21, 2009, 04:10:26 PM »

I downloaded and ran the tool. But, there is no view hidden files under the tools tab... It it just the same 3 as before...

Broni · « **Reply #17 on:** January 21, 2009, 05:24:50 PM »

Quote

there is no view hidden files under the tools tab

There is not, but "Folder options" should be there.
Are you posting this from Safe Mode, or...?

Crossleyy · « **Reply #18 on:** January 21, 2009, 05:52:09 PM »

The only 3 options I have are the 3 mentioned earlier. I am accessing the forum through safe mode w/ networking

Broni · « **Reply #19 on:** January 21, 2009, 06:26:28 PM »

While in Safe Mode with Networking...

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
by clicking on Download HijackThis Installer
Install, and run it.
Post HijackTHis log.

Crossleyy · « **Reply #20 on:** January 21, 2009, 08:20:06 PM »

Are you sure this website still works, It wont load on my computer or my brother's laptop... It says cant establish a connection to trendsecure.com...

Broni · « **Reply #21 on:** January 21, 2009, 08:36:37 PM »

Works fine here. There is a good chance, your computer is infected (maybe your brother's, too).
Try here: http://www.filehippo.com/download_hijackthis/

Crossleyy · « **Reply #22 on:** January 21, 2009, 08:41:09 PM »

Something is really wrong. My firefox browser shuts down every time i click on a link that has hijakthis in it. I just typed hijakthis into google to try to access the website, but i misspelled hijakthis so i clicked the Did you mean: button for the correct spelling and it still shut off. I can't access any of those sites...

Broni · « **Reply #23 on:** January 21, 2009, 09:18:52 PM »

Definitely an infection.

Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html

Crossleyy · « **Reply #24 on:** January 21, 2009, 09:25:16 PM »

I appreciate all of your help. Hopefully I will get an answer soon...

Broni · « **Reply #25 on:** January 21, 2009, 09:27:07 PM »

Don't forget to check your brother computer. If file sharing is enabled, disable it, so there is no contact between computers.

Crossleyy · « **Reply #26 on:** January 21, 2009, 09:29:05 PM »

That computer is no longer connected to this computer in any way. It is now in another states

Broni · « **Reply #27 on:** January 21, 2009, 09:30:52 PM »

Quote

It wont load on my computer or my brother's laptop

He just left for another state?

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Author Topic: Help (Read 7221 times)

Crossleyy

Helpmeh

Broni

Crossleyy

Broni

Crossleyy

Broni

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Broni

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Broni

Helpmeh

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