also... try restarting to safe mode. could be another driver is interfering. if, after a safe mode boot the keyboard starts to work. get into device manager and have it show you hidden devices. look for devices in the keyboard, mouse or human interface sections, remove duplicates in these locations. be forewarned, have your driver cd ready and a copy of the windows cd available as doing this may cause windows to ask for it in order to replace a corrupt driver.