internet browsing so slow with errors

[nelson79]

hi there i have internet ex 7 I'm having some issues it is so slow compared to what it was before somethings wrong  whenever it loads up a page or when i hit the back button it takes a while to load up, also when i type something in the search engine the search assist stays on in the back before the page loads up. its hard to understand i cant really explain it. also when i download a file it now verifies the files I'm downloading and that takes a while too, i recently formated my computer and still no luck, can anyone help very much appreciated thank you

[kpac]

Welcome to the forum.

How much RAM?
How much free hard drive space?

Click here to download HijackThis.

• Save HJTsetup.exe to your desktop.
• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  
• Put a check by Create a desktop icon then click Next again.
  
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or required by the system.
  

[nelson79]

hi there i have 512ram and have 50.6gb of free space here is my log thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:22:58 AM, on 2/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 3270 bytes

[kpac]

Nothing bad there anyway.

Have you installed anything recently?

[nelson79]

no nothing do you think it might be a bad video card or just my computer just frikin old it is about 10 years old but in those 10 years it was great no problems

[kpac]

Well, maybe not. Did the reformat go smoothly?

Try something.... Go to Start Menu > Internet Explorer (no add-ons).

Any better, speed wise?

[Broni]

Also....
Did you try Firefox?
What type of connection is it?
See, if same thing happens in Safe Mode with Networking.

[nelson79]

hi the the connection is dsl 546 i tried in safe mode and its actually faster and theres no errors why is that.

[Broni]

I suspect Norton, but...
...did you try Firefox in Normal Mode?

[nelson79]

hi thanks for the replys i installed firefox and this came up

Failed to Connect

     

     
     
     

     
       
       

         

Firefox can't establish a connection to the server at ca.firefox.yahoo.com.

       


       
       

Though the site seems valid, the browser was unable to establish a connection.

    * Could the site be temporarily unavailable? Try again later.
    * Are you unable to browse other sites?  Check the computer's network connection.
    * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.


i hit try again and nothing let me know if you have any ideas thanks
       
       
     


     
     

[Broni]

Uninstall Norton, using this tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
See, what will happen.

[nelson79]

hi i did everything you said it works great with firefox but EI still the same im going to stick with firefox thanks guys for all your help very much appreciated

[Broni]

Very good
Since you did your computer a big favor by dumping Norton, you need some new protection.
Free alternatives:

- Avast! free antivirus: http://filehippo.com/download_avast_antivirus/
- Avira free antivirus: http://www.free-av.com/en/download/index.html

- free PC Tools Firewall Plus: http://www.pctools.com/firewall/

- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus.
If you decide to install Comodo, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.