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Author Topic: computer hangs up apon starting  (Read 3899 times)

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sweetpete11

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    Greenhorn

    computer hangs up apon starting
    « on: January 25, 2009, 07:00:28 PM »
    I have a gateway laptop 4525vg; intel cpu m 1.5ghz; win xp pro 32- bit; 512 ram.
    I installed a new copy of win xp pro on my laptop worked fine for awhile and now it hangs when I started it. I receive an error message <windows root>\system32\ntoskrnl.exe please re-install file.
    Can someone please help re-install this file. I have my windows xp pro cd.

    JJ 3000



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    Re: computer hangs up apon starting
    « Reply #1 on: January 25, 2009, 07:04:41 PM »
    Can you get into windows at all?

    Do you have any virus protection?
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    sweetpete11

      Topic Starter


      Greenhorn

      Re: computer hangs up apon starting
      « Reply #2 on: January 25, 2009, 09:22:07 PM »
      I can't get into windows at all. This is the message I get. I do have a virus program installed norton antivirus 2003 Professional edition.

      "Windows could not start because the following file is missing or corrupt
      <Windows root>\system32\ntoskrnl.exe please install a copy of the above file"

      Broni


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      Re: computer hangs up apon starting
      « Reply #3 on: January 25, 2009, 09:24:59 PM »
      Did you try Safe Mode?

      sweetpete11

        Topic Starter


        Greenhorn

        Re: computer hangs up apon starting
        « Reply #4 on: January 25, 2009, 09:28:22 PM »
        Yes. I select safe mode, safe mode with networking and not happens. It just goes to a black blank screen and hangs.

        Broni


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        Re: computer hangs up apon starting
        « Reply #5 on: January 25, 2009, 09:33:55 PM »

        sweetpete11

          Topic Starter


          Greenhorn

          Re: computer hangs up apon starting
          « Reply #6 on: January 25, 2009, 10:08:51 PM »
          Hey, checked out the link you posted I did all the steps. The only problem is that when I am prompted to select a valid Windows installation, there isn't one to pick.

          Broni


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          Re: computer hangs up apon starting
          « Reply #7 on: January 25, 2009, 10:15:58 PM »

          sweetpete11

            Topic Starter


            Greenhorn

            Re: computer hangs up apon starting
            « Reply #8 on: January 25, 2009, 10:30:43 PM »
            I checked out the other link you send me. No installation were found so I guess that means that my data or partition on my drive is too corrupted. What can I do next or do I need a new hard drive.

            Broni


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            Re: computer hangs up apon starting
            « Reply #9 on: January 25, 2009, 10:44:41 PM »
            Check, if BIOS sees the drive.

            sweetpete11

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              Greenhorn

              Re: computer hangs up apon starting
              « Reply #10 on: January 25, 2009, 11:00:39 PM »
              Yes. BIOS sees the drive.

              Broni


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              Re: computer hangs up apon starting
              « Reply #11 on: January 25, 2009, 11:02:43 PM »
              Do you have any important data there?

              Run HD diagnostic: http://www.tacktech.com/display.cfm?ttid=287

              sweetpete11

                Topic Starter


                Greenhorn

                Re: computer hangs up apon starting
                « Reply #12 on: January 25, 2009, 11:07:12 PM »
                No. It has a new win xp pro installation. I will give it a try.Thanks for your help. I will continue to post my findings tomorrow. Buy.

                Broni


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                Re: computer hangs up apon starting
                « Reply #13 on: January 25, 2009, 11:12:44 PM »
                No problem :)