reading hotmail/live. My problem is different!

[elimay]

Hello,
   I have windows xp and can use IE7, mozilla firefox or google chrome.   When I try to access hotmail/live with IE or mozilla firefox, I get a blank white page.   If I use Chrome, I can access the mail, but I cannot "READ" anything.   I was going to try the "safe mode" for firefox, but got confused.   What box do I check?  Disable all add-ons/ reset toolbars, controls/ reset bookmarks to firefox defaults/ reset all user preferences to firefox defaults/ reset restore default search engines?   OR, check none of these and just click "continue?
   Why do I get a white/blank page with IE and firefox and how do I fix that?
Liz

[Carbon Dudeoxide]

Try Firefox Safe Mode. Untick all the boxes and click Continue.

When did this start?

What Operating System?

[elimay]

Hello,
   Thanks for the reply, although I think I am "familiar", I am no computer "EXPERT", so I hope I answer correctly when I say my operating system is WINDOWS XP.   This problem with hotmail started right after I did a windows update, about four/five weeks ago.
   I have two other emails, so I only read through hotmail ocassionally, but I just happened to need to read an email in hotmail, though I found another way to get info I needed.

   If I use firefox safemode and uncheck ALL to read through hotmail, am I correct that it will go out of safemode when I shut down?

   FYI, I am a disabled person, quite a bit housebound and a computer is a "LIFE" for me, I am always willing to learn.
Liz

[Carbon Dudeoxide]

   If I use firefox safemode and uncheck ALL to read through hotmail, am I correct that it will go out of safemode when I shut down?

Actually, starting Firefox in its Safe Mode just means it will have all add-ons disabled.
Have you tried it?

If the problems persists in Firefox Safe Mode, I suggest booting into Windows Safe Mode.
http://www.computerhope.com/issues/chsafe.htm
Note: when you get the F8 Menu, choose Safe Mode With Networking.

[elimay]

Hi,
   Thanks for the reply.   I haven't tried doing the safe mode with firefox to try to read hotmail because hotmail is a third email for me and it almost literally lays dormant.   I'll probably have to try it once in awhile so I can delete out the junk emails.
Liz