Please help... Labtop problem... I need to open computer to regain homework...

[Samuel72991]

I have a problem with my labtop. I can open the labtop and it goes to the main menu. Once I login though, the desktop does not load. It shoes only the wallpaper and a window. The window is called Address Book - Main Identity. Once I close it, nothing happens. There is only a screen with the desktop wallpaper and nothing loads... No programs, no start...

How can I fix this situation? How can I save my work without losing it? Please help if you know. Thank you.

[Broni]

Will Task Manager open, if you hit CTRL+ALT+DEL at the same time?
Did you try Safe Mode?
What Windows version?

[Samuel72991]

Hi Broni. I am not very familar with the labtop but my brother tried using safe mode to save the work but he said it does not work... I am using Windows XP.

[Broni]

What about my first question?

[Samuel72991]

Yes it works!! The window of Task Manager opens. What do I do next?

[Broni]

Click on "New Task" button.
Type in:
explorer
Click OK.
What happens?

[Samuel72991]

Sorry but where is the New Task button? I also see file, option, view, shut down, help... And then tabs like applications, processes, performance, networking, and users...

[Samuel72991]

Is it under file and then New Task (Run...)? Sorry I am very bad at computers...

[Broni]

Click on "Applications" tab, look at the bottom.

[Samuel72991]

I tried and it works! Thank you very much Broni ^_^. Really appreciate it, thank you.

[Samuel72991]

Broni I want to ask you another question. The desktop pops up and the programs are seen. However a program called Spyware Protect 2009 detects viruses and bad things in the computer. Now it popus up this window:

There are serious threats deteched on your computer. Your privacy and personal data may not be ssafe. Do you want to Clean and Protect your PC?

What should I answer?

1. Yes, remove threats
 
or

2. No, continue unprotected

[Broni]

Your computer is infected, the most likely reason for your troubles. I'm pretty sure, you're gonna have same problem after restart. Whatever you do, do NOT click 1. Yes

Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html

[Samuel72991]

I did not press 1 but of course the crisis has not ended... Too early to be happy... I am on my labtop right now via Firefox... I want to ask is Malware bytes' Anti-Malware reliable? My brother just came back and he is currently using this program to scan the viruses (objects infected)...

[Broni]

Simply follow the steps from my links, and you'll be fine.