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Author Topic: Blue screen and mouse arrow at boot up  (Read 11132 times)

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Crono1000

    Topic Starter


    Greenhorn

    Blue screen and mouse arrow at boot up
    « on: February 26, 2009, 08:29:07 AM »
    I recently installed a PC game (Spore) on the comp and it made the comp run
    buggy immediately after it was installed, particularly keeping us from
    restarting the computer most of the time (the comp would either restart at
    splash screen or I would have to select "Load with last workable
    configurations")

    Since then the comp crashed today and suddenly the comp just continuously
    restarted at the Windows splash screen and wouldn't give me the Load with
    Last... option. So I restarted trying to open with DOS mode to do a chkdsk (I
    think I clicked F7 or F8 I think at the load screen) and I think it asked me
    what my primary hard drive was. It game me an option of a named drive and
    "Other." I picked the named one.

    Now my current problem: Upon turning the comp on, the comp only loads a blue
    screen and the mouse and that's it. I have found through trial and error that
    I can press F2 during the load screen to bring up BIOS and F11 to bring up
    this whole "what's in the A: drive" thing (I think it's called the "Setup"
    screen).

    Any help would be appreciated, and I'll try to answer any questions or
    specifics if it helps. I have Windows XP, but I'm writing this on a friend's
    PC cuz mine won't do anything but show blue and the mouse. I feel like I have
    somehow made a secondary hard drive my primary or something, I dunno. Please
    help, I'm hopeless and afraid I'm just making things worst
     :-\

    Crono1000

      Topic Starter


      Greenhorn

      Re: Blue screen and mouse arrow at boot up
      « Reply #1 on: February 26, 2009, 11:18:31 AM »
      also, I tried to bring up the recovery console but it freezes at the mup.sys

      squall_01



        Prodigy

        Thanked: 80
        Re: Blue screen and mouse arrow at boot up
        « Reply #2 on: February 26, 2009, 11:25:36 AM »
        Does the blue screen say anything?
        Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

        If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

        Crono1000

          Topic Starter


          Greenhorn

          Re: Blue screen and mouse arrow at boot up
          « Reply #3 on: February 26, 2009, 11:36:46 AM »
          no it is blank.  Just a sky blue screen and a mouse pointer

          squall_01



            Prodigy

            Thanked: 80
            Re: Blue screen and mouse arrow at boot up
            « Reply #4 on: February 26, 2009, 11:44:14 AM »
            so we no its not a BSOD for the most part.  More help will be along soon.
            Windows 7 RC Tester.  Working on it.  Your monitor says etchasketch on the side!

            If I fall who is there to pick me up now.  I stand alone but I stand as the gaurdian for whom I wish to protect.  The sound of my blade utters my name as you fall.  For I shall not move.  For those that forsake the very people are wosres

            Crono1000

              Topic Starter


              Greenhorn

              Re: Blue screen and mouse arrow at boot up
              « Reply #5 on: March 01, 2009, 11:35:52 AM »
              The only change to the problem is that if I try to get into system restore it just freezes and says Reading (some number) KB on 0 bud or something like that.  The same thing happens if I just try to run Windows using the Windows XP disc

              Broni


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              Re: Blue screen and mouse arrow at boot up
              « Reply #6 on: March 01, 2009, 12:24:21 PM »
              1. If you have Windows CD, follow the steps from here: http://icrontic.com/articles/repair_windows_xp

              2. If you don't have Windows CD...
              Download Windows Recovery Console: http://www.thecomputerparamedic.com/files/rc.iso
              Download, and install free Imgburn: http://www.imgburn.com/index.php?act=download
              Using Imgburn, burn rc.iso to a CD.
              Boot to the CD...let it finish loading.
              When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
              Then, follow the steps from here: http://icrontic.com/articles/repair_windows_xp, starting below this picture on page 1:

              Crono1000

                Topic Starter


                Greenhorn

                Re: Blue screen and mouse arrow at boot up
                « Reply #7 on: March 01, 2009, 01:23:09 PM »
                That's one of the main problems, it freezes as soon as I get to that screen and press R for recovery console.  Also, it freezes and says the same thing if I press to Enter to set up XP. 

                I don't have the screen in front of me, but it says something like Reading (Some number) KB on 0 bud or something like that

                Broni


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                Re: Blue screen and mouse arrow at boot up
                « Reply #8 on: March 01, 2009, 01:29:28 PM »

                Crono1000

                  Topic Starter


                  Greenhorn

                  Re: Blue screen and mouse arrow at boot up
                  « Reply #9 on: March 01, 2009, 02:31:20 PM »
                  what information exactly do you need from the first diagnostic?  Because basicly upon booting with the disc there is always one active and everything fails.  Stride38 has suceeded, one other is always active, but everything else fails

                  As far as the second diagnostic, I don't know for the life of me which one to download because I don't know what my hard drive manufacterer is.  I researched online for help and I have a Sony Vaio but I have read that manufacterers can differ even among same models

                  Broni


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                  Re: Blue screen and mouse arrow at boot up
                  « Reply #10 on: March 01, 2009, 02:39:35 PM »
                  Let's stay with RAM testing for now.
                  Quote
                  but everything else fails
                  What exactly fails? How many passes did you go through?

                  Crono1000

                    Topic Starter


                    Greenhorn

                    Re: Blue screen and mouse arrow at boot up
                    « Reply #11 on: March 01, 2009, 04:47:50 PM »
                    I let it run through 4 "extended tests" full passes.  The fourth pass has the following results:

                    Test     Cache   
                    MATS+   On     Failed
                    INVC      On     Failed
                    LRAND   On     Failed
                    Stride6   On    Failed
                    WMATS+ On    Failed
                    WINCVC On    Failed
                    MATS+    Off    Failed
                    Stride38 On   Succeeded
                    WStride-6 On Failed
                    ERAND    On    Failed
                    Stride6   Off    Failed

                    Broni


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                    Re: Blue screen and mouse arrow at boot up
                    « Reply #12 on: March 01, 2009, 04:49:11 PM »
                    It looks like bad RAM.
                    If you have more than 1 RAM stick, test them one at a time.