Okay, this hardware stuff is pretty unfamiliar to me. I'm guessing that you mean to look under BIOS in SIW, however, I don't see any memory information in there. When I look under mother board memory summary, it says maximum capacity is 1024 MB with 2 slots, the computer came with 1G of ram already installed. If I look under system summary, it says that the virtual memory is 2314MB total, 1415MB free.....not sure if that's related to my issue or not. The whole reason we added more RAM was because we have two children and have a lot on our computer and were hoping to speed it up a bit in the regular daily stuff.