Thanks to both of you! Yes, we're stuck but at least have a source for more ram for him...my advice was to get 128 more to see him through until he can junk the Gateway and get something less proprietary and "exotic". I thought Compaq was bad until I started going through his manual and got on Gateway's support page...the worst mess I've ever seen as far as being able to upgrade and get simple information. I have a Compaq 5070 that I use strictly for my Line 6 amp programming and occasionally with a Roland digital recorder and had to jump through a few hoops to configure stuff, but NOTHING as bad as Gateway. Gateway gave my buddy ZERO help identifying his memory needs, except to tell him the modules he needed were "no longer available" or being supported.
I really hate talking smack about companies, but I'm developing an intolerance for businesses that set out to lock you in to their little domains and set you up so you have no recourse but to deal with them...and then discontinue support for a product, smile and shrug their shoulders. I love and value good customer support...the bad ones get my rath and never get my $ again.
Another valuable lesson learned!
Many thanks!!!
