no wireless internet connection

[justdoyt]

 After searching the forums, I am unable to find a solution to a problem that is driving me nuts!  My dsl modem from Qwest bit the dust and when they sent me a new one it was a Morotola that is wireless capable.  Previously, I had used a Linksys wireless router for my laptop.  I have been unable to get my HP Pavilion to connect to the internet.  It recognizes and connects to my network, but I cannot browse the internet.  I have tried all of the troubleshooting I found in the forms with no success (all of the commands relative to ipconfig, etc.).  When I run a diagnostic after being unable to connect to the Net, the log tells me that the winsock portion is fine and there are no problems.  I spent hours in online chat/troubleshooting with Qwest and HP.  I even had a stress test done on my computer hardware.  If anyone has any ideas about what I can try, I would really appreciate the input.

[computeruler]

There was a previous problem where the person was using a wireless modem and that didnt let them connect either.  I am thinking that these wireless modems are just really weak.  Can you connect the old linksys router up to the wireless modem?

[justdoyt]

I'm sure I can.  I will try that.  However, I brought my laptop in to my office and tried to connect here, also with no success.  My coworker has no problem connecting at the office, so I am still thinking it is some type of software issue on my HP.  I did a system restore and down loaded all the new drivers for the net work card and modem.  That didn't hlep either. 

[computeruler]

Then it must be software issue.  Are the drivers installed for the wireless  card?

[justdoyt]

Yes with the latest available from HP's website.

[dahlarbear]

What is make and model number of the laptop?  Perhaps there is external hardware switch on laptop to turn wireless on/off?

Are you able to connect to internet using a "wired" connection?  From any computer; desktop or laptop?

[justdoyt]

It's an HP Pavilion.  I don't believe it has a switch for the wireless modem.  I am not able to browse the internet even when wired directly to the modem.  I am able to ping and run ipconfig commands. 

[computeruler]

Can you do a ping of google.com and tell us the results?

[dahlarbear]

It's an HP Pavilion.

An "HP Pavilion" what?

The model number in the following example:  How to Find Model Number  is "dv9095xx".

[justdoyt]

Sorry, it's an 8301 nr.  It does, in fact, have a wireless button which I made sure was on.  A little further info which I don't know if very helpful...when I run the daignostic when trying to connect, I get "warn -- no default gateway".  Is this normal on a wireless connection?

[dahlarbear]

A little further info which I don't know if very helpful...when I run the daignostic when trying to connect, I get "warn -- no default gateway".  Is this normal on a wireless connection?

1.  No, it's not normal.  You need a "valid" default gateway assigned either automatically or manually in order to reach the internet.  Your computer needs to know where to route messages NOT destined for your Local Area Network (LAN); that is, the "gateway" to the outside world.

2.  When troubleshooting connectivity problems, it's usually best to get it working with a "wired" connection, before moving on to the additional complexity added by the "wireless" connection (mainly Service Set Identifier (SSID) and security).

3.  Can you access internet via a "wired" connection at the office?  If not, my guess would be the TCP/IP configuration for your network connections are not setup to automatically get IP address, subnet mask, default gateway address, and DNS address from a DHCP server.  These can be assigned manually, but then the laptop would not connect when moved to a different network.

4.  What operating system is the laptop using?  Windows XP Home, Windows XP Pro, Vista?

5.  May need the model number of the Motorola DSL modem to see what functionality (router, switch, DHCP) it offers.

6.  Here is the USA support link for HP Pavilion 8301nr laptop.