About learning to communicate with people:
If you are going for a degree in your study, you probably require a Business Communications class.
You get kicked out if your interverted shell for an hour a day and stand up to make presentations. Actually, I havent gone through college yet, but, this is the class I least look forward to, I am horribly interverted.
Things that will help you communicate;
1. Metaphors! Lots and lots of them. Forget your concrete way of thinking! The glass is now half-empty, and a triangle has the same amount of sides as a square.
Find ways to describe, in a way anyone can, how computer components work.
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2. If you want people to be happy with what you do, make them understand the problem. If the problem was simple, show them how to fix it. Dont just show up and do your magic, take time and show them whats being done.
3. Spend time just sitting and thinking about what basic components of Windows and the computer itself do.
The RAM is like a counter top. The recipe book is like a program. You're making a cake, and you need a place to put the flour, sugar, vanilla extract, baking soda, coco powder, mixing bowl and measuring devices. When you run out of countertop space, you have to try and make room even if you cant, which prevents you from working effectively, what do you have to do? (Oh, and the contents being mixed together and the oven are the CPU...)
4. Never blame yourself for problems, and always blame the WINS Server when a command that you intended to go to one computer, goes to another, and the user sees the message:
"Your computer has been chosen to participate in an administrative task. You have 10 seconds to log off." (This one has happened to me before.. and, by the way, the user only reads: "Your computer has been chosen" because by the time they realize whats going on, the message has displeasure and their work lost. )
About IT:
Determine what you actually want to do.
Phone support people, chat support people, (us lame forum support people,) live support persons, system administrators, network administrators, network business administration managers... they all specialize in something different, and therefor receive different training. Do you want to just fix computers? Or do you want to do networking (hard wiring everything)? Setting up routers? Managing servers? Managing people who manage everything else (this pays really well)? All of the above?
Figure out just what you have a passion for (I want to do it all...). consider job shadowing as well.
