Author Topic: Can't open Internet Properties or attach files to my e-mail (Read 16856 times)

BrendaM · « **on:** April 09, 2009, 01:17:37 PM »

The other day I downloaded Internet Explorer 8 to my computer. After I did whenever I tried to open Internet Explorer I was unable to. The window appeared and then disappeared from the screen just as quickly. So I did a restore to go back to before the installation. This solved the problem of not being able to open the internet at all. Now, however, I cannot open Internet Properties on IE. Also, when I tried to attach a file to an email message, nothing happened. I tried to fix that problem and that is when I discovered that I could not open Internet Properties from IE.

I am working on a Fujitsu laptop with Windows XP. My email is through MSN.

Any suggestions? Thanks

Karnac · « **Reply #1 on:** April 09, 2009, 05:32:38 PM »

Give this a try since you've just installed the browser.

Go to Tools>Internet Options>Advanced Tab>Reset Internet Explorer settings.....hopefully this resets IE to default.

BrendaM · « **Reply #2 on:** April 13, 2009, 11:46:03 AM »

Hi,

Thanks for posting this suggestion. I haven't been online in a few days.

I cannot perform the function you suggested because Internet Properties does not open.

I tried to download Internet Explorer again but it won't allow that either. No error message, just nothing happens. I am at my wit's end.

Also, I am unable to delete SPAM messages from my Yahoo accounts.

Thanks again, if you have any more suggestions, I would be very grateful.

Brenda

Karnac · « **Reply #3 on:** April 13, 2009, 12:05:42 PM »

Brenda, you possibly have a malware/virus issue. To eliminate this as a cause go to http://www.computerhope.com/forum/index.php/topic,46313.0.html and follow the guidelines. Post the logs and a specialist will take a boo at them and see if there's a bug.

I also have had issues with the IE8 download.......a browser hijacker, that crippled my PC.

BrendaM · « **Reply #4 on:** April 13, 2009, 12:06:48 PM »

Thanks, Karnac, I will do that.

Brenda

BrendaM · « **Reply #5 on:** April 13, 2009, 12:50:06 PM »

OK, I went to the help site and tried to follow the instructions (not difficult). I couldn't download any of the free anti spyware programs listed. NOTHING happened, the screen just sat there. To me, it looked like I was sent away from the site, but maybe I am wrong about that. I stopped at this step. Any suggestions?

Thanks
Brenda

Karnac · « **Reply #6 on:** April 13, 2009, 03:07:20 PM »

Brenda, let's redirect you to

http://www.computerhope.com/forum/index.php/board,7.0.html

Repost and a MS will direct you to overcome this problem........

kpac · « **Reply #7 on:** April 13, 2009, 03:21:59 PM »

IE 8 is a beta program, so there are going to be problems. That's the whole point of a beta - so people can report the errors and problems to the vendor before the full non-beta version comes out.

Metal Messiah · « **Reply #8 on:** April 13, 2009, 03:47:03 PM »

Hi Brenda,

If you do start > run >, when the box comes up type "inetcpl.cpl". This should bring up your internet explorer internet options box. If you go to the advanced tab, as mentioned earlier by Karnac, and down the bottom it will let you reset the defaults of IE there.

If you want to try a rollback from IE8 to IE7 try downloading this from the link below. You can do this by start > run > when the box opens up copy the link below in to the box and it should force the browser to open up the webpage.

http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-8A30-081805B2F90B&displaylang=en

Let us know how you get on please, thanks!

Rgds,
MM

BrendaM · « **Reply #9 on:** April 13, 2009, 04:22:08 PM »

Thanks for the post, Metal Messiah, but when I type in that command, nothing happens, just like all of the other nothings I have been getting.

I appreciate it.

Brenda

Metal Messiah · « **Reply #10 on:** April 13, 2009, 04:41:09 PM »

Hi Brenda,

No probs

If IE8 stays open long enough, try downloading Firefox, if you don't have it already. It's a really good browser. Try doing an uninstall of IE8 then use the link I gave you to download IE7 and reinstall that, just so you have a version of IE.

I'd maybe stay away from IE8 just now if you just want to surf the net. As Kpac said in an earlier post, this is just a beta version. It's really for people wanting to test out the new browser and report back to the vendor. So this might just be a bug that has a fix, but it's a fix that's in the pipeline. I know of a few people that have had problems with IE8 after downloading. Some of them on here.

You can get Firefox at the link below. Hope you get okay with this.

http://www.mozilla-europe.org/en/firefox/

Rgds,
MM

BrendaM · « **Reply #11 on:** April 13, 2009, 04:47:14 PM »

Hi, again,

Well, here's the thing. Since I did a restore on my computer, I cannot find Internet Explorer to uninstall. Bizarre? When I had IE8 installed, the internet screen only stayed visible for a second.

Thanks
Brenda

Metal Messiah · « **Reply #12 on:** April 13, 2009, 04:59:35 PM »

Hi there,

Could answer the questions below for me please Brenda.

You done a system restore, so what browser are you using just now and what version (you can click on help on the top menu then about to find this out) ?

When you say you couldn't find IE to uninstall, do you mean when you go in to the control panel, then add or remove programs that IE8 is not there or there is no internet explorer version in there at all?

Many thanks,
MM

kpac · « **Reply #13 on:** April 14, 2009, 06:15:47 AM »

You cannot uninstall IE from Windows, you can just remove shortcuts to it.

First, manually download the IE7 setup file on another computer if you have to, and then transfer it with a memory stick or CD.
Download Link

Next, go to the computer with the problem, and go to Control Panel > Add/Remove Programs > Add/Remove Windows Components (on left tab), and select Internet Explorer. Good through the steps and remove it.

Finally, double click on the IE7 setup file to install Internet Explorer 7.

Metal Messiah · « **Reply #14 on:** April 14, 2009, 06:55:13 AM »

Everyday is a school day, thanks Kpac!

Rgds,
MM

kpac · « **Reply #15 on:** April 14, 2009, 06:59:47 AM »

BrendaM · « **Reply #16 on:** April 14, 2009, 11:34:56 AM »

Hello Everyone,

Just want to thank everybody who has posted to help me with this problem. Unfortunately, things keep getting more complicated.

So, at the suggestion of a friend I did another system restore to an even earlier date than the first one. After I did this and I clicked the big E the screen came up for just a second again. So this friend suggested I use Safari because he likes it. My computer wouldn't let me download it from the site so he copied it and put it on my computer. I could get onto the internet but now I cannot open any messages in my MSN email. I will try all of your new suggestions and let's see what happens. I'll be back. Thanks again, everyone. This is a great experience.

To answer Metal Messiah, I could not find IE in the install/uninstall programs but it is on my computer.
Brenda

BrendaM · « **Reply #17 on:** April 14, 2009, 01:08:20 PM »

So, I tried to remove IE from the Add/Remove (I found it) and it wouldn't let me remove it. So I downloaded IE7 again and still, when I click to open it a screen pops up then disappears immediately.

Sigh! Kicking myself for downloading IE8

Thanks again, all
Brenda

kpac · « **Reply #18 on:** April 14, 2009, 03:24:20 PM »

Quote from: BrendaM on April 14, 2009, 01:08:20 PM

So, I tried to remove IE from the Add/Remove (I found it) and it wouldn't let me remove it. So I downloaded IE7 again and still, when I click to open it a screen pops up then disappears immediately.

Sigh! Kicking myself for downloading IE8

Thanks again, all
Brenda

Okay, I did a search and came up with a few links for uninstalling IE8:
http://support.microsoft.com/kb/957700
http://www.tech-recipes.com/rx/2817/how_to_uninstall_ie8/
http://www.windowsreference.com/internet-explorer/how-to-uninstall-internet-explorer-8-ie8-in-vistaxp/
http://www.help2go.com/forum/computer-help/100974-how-do-i-remove-ie8-return-ie7.html

BrendaM · « **Reply #19 on:** April 25, 2009, 03:37:54 PM »

Hello Everyone,

I have been away housesitting and not using my computer. What a relief. So I am back and it is running slowly. I think I need to delete the temporary internet files but nowhere can I find the box I used to run this option from. Also, on my control panel I thought I used to see an icon for internet options --- it's gone. I still can't use IE7. I tried your suggested links, Metal Messiah, with no success. Many programs won't download at all. I tried to download adobe flash and while I was told the download was complete, every time I am on a website that uses it, I am being told that I do not have flash and need to download it. All of my antivirus screening is clear so I am, once again, stumped.

Thanks to all of you who have posted.
Brenda

Karnac · « **Reply #20 on:** April 25, 2009, 08:50:44 PM »

Brenda, what AV did you run that gave you an all clear?......You said earlier that you couldn't download the programs to run the scans, but if you can download them on another computer, then on to a USB stick and then transfer them to your problem PC you can then run the scans...Regular antivirus programs don't always get it right.........I still think there's a malware issue here.

BrendaM · « **Reply #21 on:** April 25, 2009, 09:36:55 PM »

When I downloaded Safari in the way you mentioned from my friend's computer I could download the antivirus programs. I have AVG, a cleanup, SuperAntiVirus, and Malwarebyte Anti Malware. I ran them all and they did find problems but it says that they were deleted.

So, that's that chapter. I still can't open IE7

Brenda

kpac · « **Reply #22 on:** April 26, 2009, 05:26:21 AM »

SuperAntiVirus, or SUPERAntiSpyware?

If it is SuperAntiVirus, uninstall it, and just use AVG. Don't use more than one AV.

BrendaM · « **Reply #23 on:** April 26, 2009, 09:44:44 AM »

Sorry, It is SuperAntiSpyware

Thanks
Brenda

Karnac · « **Reply #24 on:** April 26, 2009, 12:07:05 PM »

I'd still run HijackThis and get Evilfantasy to take a boo at the log....humor me .

BrendaM · « **Reply #25 on:** April 26, 2009, 02:22:17 PM »

It would be my pleasure to humor you regarding this. I'll let you know the results.

Thanks

BrendaM · « **Reply #26 on:** April 26, 2009, 04:10:28 PM »

OK, I ran Hijackthis and the log is below. Will Evil Fantasy get this? Sorry, still too green.

Now another weird addition to all of this. I just tried to install a program to view shows on ABC.com. When I hit the "launch" I received a message saying "Oops" you must have one of the following browsers to download this. It listed Internet Explorer, Firefox, Safari and a couple of others. Well, in my mind, when I hit that Safari icon to access the internet, that means I have Safari, correct? Or is this just a phantom? Does ABC.com not recognize that I have Safari? What could this all mean? Too weird.

Thanks
Brenda

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:00:22 PM, on 4/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\FUJ02E3\FUJ02E3.exe
C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\Program Files\CyberLink Codec\PDVDServ.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADL.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe
C:\Program Files\QuickTime\QTTask.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\Administrator\Application Data\Smilebox\SmileboxTray.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\system32\igfxsrvc.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\crypserv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\eHome\ehSched.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Safari\Safari.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Qwest
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [ehTray] "C:\WINDOWS\ehome\ehtray.exe"
O4 - HKLM\..\Run: [igfxhkcmd] "C:\WINDOWS\system32\hkcmd.exe"
O4 - HKLM\..\Run: [igfxpers] "C:\WINDOWS\system32\igfxpers.exe"
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] "HDAShCut.exe"
O4 - HKLM\..\Run: [RTHDCPL] "RTHDCPL.EXE"
O4 - HKLM\..\Run: [Alcmtr] "ALCMTR.EXE"
O4 - HKLM\..\Run: [AGRSMMSG] "AGRSMMSG.exe"
O4 - HKLM\..\Run: [Apoint] "C:\Program Files\Apoint2K\Apoint.exe"
O4 - HKLM\..\Run: [IndicatorUtility] "C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe"
O4 - HKLM\..\Run: [LoadFUJ02E3] "C:\Program Files\Fujitsu\FUJ02E3\FUJ02E3.exe"
O4 - HKLM\..\Run: [LoadFujitsuQuickTouch] "C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe"
O4 - HKLM\..\Run: [LoadBtnHnd] "C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink Codec\PDVDServ.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "C:\Program Files\McAfee.com\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [OASClnt] "C:\Program Files\McAfee.com\VSO\oasclnt.exe"
O4 - HKLM\..\Run: [MCAgentExe] "c:\PROGRA~1\mcafee.com\agent\mcagent.exe"
O4 - HKLM\..\Run: [MCUpdateExe] "C:\PROGRA~1\mcafee.com\agent\McUpdate.exe"
O4 - HKLM\..\Run: [MPFExe] "C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe"
O4 - HKLM\..\Run: [Ulead AutoDetector v2] "C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe"
O4 - HKLM\..\Run: [MsmqIntCert] "regsvr32" /s mqrt.dll
O4 - HKLM\..\Run: [EPSON Stylus CX4700 Series] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADL.EXE" /P26 "EPSON Stylus CX4700 Series" /O6 "USB001" /M "Stylus CX4700"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [Lexmark X5100 Series] "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
O4 - HKLM\..\Run: [QuickCare2.2] "C:\Program Files\Qwest\QuickCare\bin\sprtcmd.exe" /P QuickCare2.2
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [FJUPDNV_Chitose] "C:\Program Files\Fujitsu\fjdvrupd\fjdvrupd.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AVG8_TRAY] "C:\PROGRA~1\AVG\AVG8\avgtray.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [SmileboxTray] "C:\Documents and Settings\Administrator\Application Data\Smilebox\SmileboxTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Qwest Live - {63232850-FBA2-4316-9C20-35944F7F07B1} - http://qwest.live.com (file missing) (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.computers.us.fujitsu.com/
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by113fd.bay113.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {FFFFFFFF-CAFE-BABE-BABE-00AA0055595A} - http://www.networksolutionsemailpopwizard.com/TrueSwitchEC.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe

--
End of file - 18002 bytes

Karnac · « **Reply #27 on:** April 26, 2009, 05:35:55 PM »

Brenda, there are issues in the log......looks like your gonna get relief.....Now copy this log to the spyware forum and evilfantasy will fix you up.

BrendaM · « **Reply #28 on:** April 26, 2009, 05:47:00 PM »

Hi, Karnac,

Thanks for responding. I sent evilfantasy a personal message with the log in it.

Can you tell me, in simple term, what the issues are? I'm curious.

Thanks
Brenda

Karnac · « **Reply #29 on:** April 26, 2009, 06:05:18 PM »

Brenda, forum rules prohibit me from giving any detailed advice, however if you go here

http://www.computerhope.com/forum/index.php/topic,81761.0.html

and follow directions you'll get the idea........but do wait for instructions from evilfantasy.

BrendaM · « **Reply #30 on:** April 26, 2009, 06:10:21 PM »

Karnac,

I understand. Thanks for all of the help. Funny, I keep getting bumped out of this site. When I try to write or modify a post, suddenly I am a guest and not because of time on the site.

Also, I tried to copy the log into the spyware forum and no luck. It worked in the personal message but not again. Maybe it knows you are trying to kill it. Just kidding?

Thanks again
Brenda

Karnac · « **Reply #31 on:** April 26, 2009, 06:16:05 PM »

No Brenda, they know, and a lot of them come with databases of blocked sites built in so you can't get help from AV sites, forums, microsoft, etc.

BrendaM · « **Reply #32 on:** April 26, 2009, 06:21:14 PM »

I think that's what it is. It seems on the surface that I have certain programs but when it comes to having them function, they don't. It's like they are a false front, a shell.

Man, this has been an education. Did downloading IE8 cause all of this?

Karnac · « **Reply #33 on:** April 26, 2009, 06:33:07 PM »

Well, like I said many posts ago, all my problems started with IE8......as soon as I downloaded IE8 dozens of malicious script alerts hit my antivirus, crippling the internet access to a point where I could only stay online for 2-3 minutes at a time, then I would reboot for another 2-3 minutes.....I rebooted over a hundred+ times, got fedup and then reinstalled XP with a new harddrive, which I was prepared for(all backed up)......Hope you get back on your feet soon.

BrendaM · « **Reply #34 on:** April 26, 2009, 06:34:46 PM »

Thanks again, Karnac.

All the best to you.

Brenda

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