Hey y'all, Billy here, and I am a newbie but here's my particulars as best that I know them.
Using Win XP Ver 5.1
Custom puter, (step dad built)
Not sure of my speed, memory and all of that
My problem is as follows: I'm a firefighter/medic, so I'm gone a lot. Yesterday, the wife says she "can't get online, do bills or anything sue to excessive pop ups and some Anti Virus crap." I told her to DC from internet, and shut it down. Usually, I am pretty good at stumbling my way into fixing these types of problems, but not this one. Upon booting up puter, I got several messages. 1st was something regarding Shockwave flash VS.3 . The next is Trojan.win32.Agent..a254
. Then a new icon showed up on the desk top. So after on line searching, I was told to remove the antivir software and install drive sentry. Then when i tried getting on the Internet, I received a page saying this page is blocked. The icon that was new on the desk top and the tool bar, was for Personal Anti Virus, or pav.exe
. Tried to figure out what this program was and did. It was apparently downloaded by the wife the day before, accidentally, she swears that she didn't dl anything. So I tried to uninstall this "new" antivirus software to no avail. Using my blackberry, I did some research, to find that the pav.exe is linked to AntiVir, and to remove that program and dl a different one. Went to remove software, hit remove, required reboot to take affect, and bammm!! It's still there, and I keep getting this message, "Setup could not determine the feature control file or was not able to read it correctly"! I cannot dl a better antivirus. now! So I go to last good start up, dated 2 days before when I knew there were no problems, rebooted with that date, and internet explorer problems are gone, but still have AntiVir and can't get rid of it to dl a better one!!!
Help me please!!!!!!!
Thank you,
BG
Wow that was too long!