windows xp start up problems

[jakeydog]

I have a windows xp at home that would freeze immediately after the desk top appeared.  The cursor arrow would remain frozen in the middle of the screen.  The only way to get to my email and internet (earthlink) was by using it in safe mode.  Now even that will not work.  Upon start up, a new screen comes up for a security system I have never heard of.  It asks to scan the computer and finds all these viruses.  I cannot get to the homepage (earthlink) or anywhere else.  This new screen cannot be closed out, it just sits there and does not allow anything else to appear.  Any help would be appreciated.

[Mulreay]

Do you have a copy of windows to boot from?

[jakeydog]

yes

[Mulreay]

Ok.... Can you not boot from it?? Re-install??

[jakeydog]

No - I cannot get past this screen popup trying to sell a virus scanner - even in safe mode.  I cannot mimimizeit, close it, or do anything with it.

[Mulreay]

So if you put a genuine Windows CD you can't get it to boot?

[jakeydog]

Correct - nothing except this new popup

[Mulreay]

Give me 30mins please I'm gonna have a chat and may be get you re-directed to the right people.

[evilfantasy]

Can you burn a CD with the computer you are using now?

Avira AntiVir Rescue System

1. Download the Avira AntiVir Rescue System
- If you need a free burning application, CDBurnerXP works on all operating systems from Microsoft Windows 2000 SP4 onwards.
2. Place a blank CD in your burner and double-click on the downloaded file.
3. The program will automatically burn the CD for you.
4. Place the burned CD into the affected computer and start the computer with the CD in the CD tray.
5. On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
6. Click on the Configuration button.

- Select Scan all files
- Select Try to repair infected files and Rename files, if they cannot be removed
- Select Scan for dialers
- Select Scan for joke programs (Jokes)
- Select Scan for games
- Select Scan for spyware (SPR)

7. Click on Virus scanner
8. Click on Start scanner at the bottom of the screen.

9. Let Avira finish it's scan and then remove any threats found and then exit out of the scanner.
10. Take the CD out of the CD/DVD tray and then restart the computer.

If needed see this Tutorial for the Avira Rescue CD

[jakeydog]

Thanks!  I'll try this when I get home tomorrow and let you know.

[Mulreay]

See I try! Evil should of helped you there hopefully.