Not sure excatly why this keeps happening

[AmyR7]

Sorry, but we aren't understanding this backup tool thing.
Before downloading it, trying to make sure maybe we don't already have something on our computers that will do it.
The reason I was asking about
router, please make sure that the HTTP port 80 is open and the FTP port 21 is open.
If you go to the page about this tool. It says Ftp settings and one of the things it lists is 21. Then it talks also about configuring directory and all this other stuff that I don't understand what they mean by all this. Trying to make sure it's not going to somehow mess up the Internet stuff. All this stuff reminded me of an email I got about settings and never got any help on how to do the stuff.
So, it looks like maybe the same type of things. I've got a screenshot of it, only other thing is I thought something on here would allow us to upload things so you all can see what I'm talking about, but now I don't see an upload thing anywhere in here.
Plus alot of the instructions on the site doesn't make much since too and talks about configuring things, so making sure this isn't something that mess my mom's stuff up either.
This one thing doesn't make much sense-
If you have not your account, go to www.geocities.com and register place for your website

Which doesn't everyone already have an account? In order to do the website in the first place you have to sign up for an account and then login and create the website.

[kpac]

This one thing doesn't make much sense-
If you have not your account, go to www.geocities.com and register place for your website

Which doesn't everyone already have an account? In order to do the website in the first place you have to sign up for an account and then login and create the website.

Where did you see this? You probably weren't logged-in when you saw that.

please make sure that the HTTP port 80 is open and the FTP port 21 is open.
If you go to the page about this tool. It says Ftp settings and one of the things it lists is 21.

Yes, the FTP port is 21.

Download the program from here, then follow these instructions:
- Open your Handy Backup
- On step 2 of New Item Wizard choose Add...->Ftp files...
- Set up your FTP access
- Your Host is ftp.geocities.com, username is your YahooID, and the password is your Yahoo password

Follow the image:

[AmyR7]

Where did you see this? You probably weren't logged-in when you saw that.

Here is the page I saw it on. It's step #2, right after where it says to download thing. The other thing. It looks like this thing costs money too?
http://www.handybackup.net/web_hosting/geocities.shtml
I probably wasn't logged into where? The internet? We are logged on all the time because we have DSL.

Yes, the FTP port is 21.

Yes, but how do you make sure port 21 is open?
Or would it already be open all the time since we are online all the time since we don't have any dialup connection type of internet anymore. Just trying to make sure we will not be somehow messing something up by misunderstanding any instructions and then somehow messing up the whole Internet and not knowing what to do to fix anything and then having to call Bellsouth and not knowing what to tell them on what the problem is?

[kpac]

Port 21 is always open.

Handy Backup is free, click here: http://www.handybackup.net/downloads/handybackup_setup.msi

[AmyR7]

Port 21 is always open.

I don't understand then. If it is always open, why did instructions say to make sure it is open?

Handy Backup is free, click here: http://www.handybackup.net/downloads/handybackup_setup.msi

Are you sure it's free? When reading on the site, some stuff sounds like it's not free.
Here is something that one thing says:
# You can try Handy Backup Online 100 Mb account for 10 days for free.

[kpac]

Are you sure it's free? When reading on the site, some stuff sounds like it's not free.
Here is something that one thing says:
# You can try Handy Backup Online 100 Mb account for 10 days for free.

It's free! The link I gave is a direct download link. You have to pay for an online account only if you want it.

[AmyR7]

Also, how do I check the FTP port settings? Can you please help me with that?

[kpac]

You don't need to check. Port 21 should always be open, so I don't know why they put that on the site.

[Rob Pomeroy]

Port 21 is always open on what?  On a router?  Nope.

[kpac]

Port 21 is always open on what?  On a router?  Nope.

Does a service need to be installed first?

[AmyR7]

This is making us(me and mom) wonder if this might not work right since port 21 has to be open. Due to another site, Webkinz that I use and some problems with the site not working right- in the instructions they sent back in an email, one was to make sure port 21 is open. They did not tell us how to check these settings though. So, we have not been able to do this step since we do not know how to do this.
Then at the end of the email says if this doesn't work to contact our ISP and make sure security settings on the modem are not set to high. Which since we haven't even checked the settings for the ports, have not called our ISP about this last step of what to do.

[Rob Pomeroy]

I think that issues about ports and port forwarding should be taken to the networking subforum.