computer freezing at boot when mouse conneted

[kevpple]

ok so i have 2 problems  1.  my ps/2 mouse port does not work  2. when i try to boot by computer with any usb mice connected it freezes up at the dell splash screen while booting here are my specs:

OS Name   Microsoft Windows XP Home Edition
Version   5.1.2600 Service Pack 3 Build 2600
OS Manufacturer   Microsoft Corporation
System Manufacturer   Dell Computer Corporation
System Model   Precision WorkStation 360
System Type   X86-based PC
Processor   x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2659 Mhz
BIOS Version/Date   Dell Computer Corporation A08, 9/27/2004
SMBIOS Version   2.3
Windows Directory   C:\WINDOWS
System Directory   C:\WINDOWS\system32
Boot Device   \Device\HarddiskVolume2
Locale   United States
Hardware Abstraction Layer   Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name   MR-KEVIN-XP\kevpple
Time Zone   Central Daylight Time
Total Physical Memory   1,536.00 MB
Total Virtual Memory   2.00 GB
Available Virtual Memory   1.96 GB

[Broni]

my ps/2 mouse port does not work

What happens?

[kevpple]

What happens?

nothing it just does not work

[Broni]

No mouse pointer, pointer freezes, or....?

Did you try different PS/2 mouse?

[kevpple]

i did try different ps/2 mice it dont work at all but it still buts up fine but when i use usb mice the computer freezes at the dell splash screen i cant go into to the bios or anything

[Broni]

Is this some recent problem, or...?

[kevpple]

yes this is a recent problem

[Broni]

Did you try Safe Mode, Last Known Good Configuration?

[kevpple]

cant it freezes up at the blue dell splash screen before windows loads

[Broni]

Did you try Safe Mode, Last Known Good Configuration?

[kevpple]

i cant when turn it on the dell logo comes up and the computer freezes the problem has nothing to do with windows

[jerryheavyarms]

What if you try to unplug first the mouse, boot into safe mode. If you manage to boot into desktop, plug in the usb mouse.

[kevpple]

thats what i do right now  but i want  to see if i can have the mouse connect instead of always unplugging it and plugging it back in

[jerryheavyarms]

In other computers, there is a setting in Bios with regards to using a usb mouse. That should be enabled.
On others, windows must first installed drivers for it before you could use it without a hitch. Try to restart your computers and see if windows have it installed..

[kevpple]

windows dos not  have a problem  all the settings in the bios are fine but when i tell the bios to run post its says that there is a mouse error so i tried another mouse and it still says the same thing

[Broni]

Go to Device Manager, and uninstall all USB hubs, and roots.
Restart. They'll be automatically reinstalled.

[kevpple]

  windows does not have a problem its the problem is in the bios 

[jerryheavyarms]

Sir, what if you try first what Broni's suggestion? If still you'll be having a problem in your mouse, load your CMOS default values..

[kevpple]

  i loaded cmos back to default now it says there is front fan failure and my front fan has stopped spinning i think i will just replace the motherboard that should  solve all my problems 

[Karnac]

Go to Device Manager, and uninstall all USB hubs, and roots.
Restart. They'll be automatically reinstalled.

Most important thing to remember with online tech support is to follow directions otherwise you're wasting our time and your own.

Follow Bronis' direction and then reasses your options....you may or may not need a motherboard....seeing that you get a splash screen I would surmise your MB is not the problem.

[kevpple]

windows does not have a problem ok guys   windows is fine  any way i got a new motherboard and now it works perfectly

[smeezekitty]

did you happen to hot plug ps/2 mouse?
it can damage the port!

[Quantos]

windows does not have a problem ok guys   windows is fine  any way i got a new motherboard and now it works perfectly

I'm glad to hear you got it running, it's too bad that it cost money, but just think of the upgrades you have now though