Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Very strange crashing issue?  (Read 2811 times)

0 Members and 1 Guest are viewing this topic.

rubendodge

    Topic Starter


    Rookie

    Thanked: 1
    Very strange crashing issue?
    « on: June 20, 2009, 12:23:22 PM »
    I was using this program called Speedyitunes for a month or so and then I installed windows updates(not sp3 though) then all of my programs failed and stopped working. I had to do a system restore to the day before. But even though I did do that the ONLY program that is crashing now is Speedyitunes. But whats wierd is only on my side of the computer does it crash that program it works on all the others. If you guys got any idea why it is doing this please tell me I have the txt file the program outputted called appcompat so I am guessing it is having a compatibility issue with something. Anyways if you get a chance please help me with this I will post the log file from procmon to try and help you guys out along witha  memory dump that it outputs if i can actually compress it considering it is still in use when I need to compress it lol.. Tnx in advance all.

    [attachment deleted by admin]

    Karnac



      Specialist

      Thanked: 211
      Re: Very strange crashing issue?
      « Reply #1 on: June 20, 2009, 12:42:48 PM »
      Have you tried to completely remove Speeditunes and then reinstall it.


      Never argue with a stupid person, they'll drag you down to their level and beat you with experience.

      rubendodge

        Topic Starter


        Rookie

        Thanked: 1
        Re: Very strange crashing issue?
        « Reply #2 on: June 21, 2009, 05:05:25 AM »
        Yes I completly removed it and all of its files through the uninstall and then different cleanups tools. I still haven't managed to figure this bug out. Any more tips would be gladly accepted.

        hot dog

        • Guest
        Re: Very strange crashing issue?
        « Reply #3 on: June 21, 2009, 10:38:49 AM »
        look in event viewer and see if it turns up any information about the crashing program

        open a RUN command and type:  eventvwr

        click on "application" on the left and search the list for errors...If you find an error relevant to the crashing app. right click on it, select "properties", and copy/paste the info. on your next post....

        edit: you might try right clicking on the executable (application) and see if you can run it in compatibility mode for an earlier version of Windows
        « Last Edit: June 21, 2009, 11:19:24 AM by blockHEAD »

        rubendodge

          Topic Starter


          Rookie

          Thanked: 1
          Re: Very strange crashing issue?
          « Reply #4 on: June 22, 2009, 12:13:54 PM »
          Okay I tried setting the program to compatibility mode but that didn't help. I dont know if this will help but heres the crash log thing on it. And another note is my other sides on the cmputer can run the program no problem only this side started having problems.

          EventViewer log.
          Faulting application speedyitunes.exe, version 1.0.0.1, faulting module speedyitunes.exe, version 1.0.0.1, fault address 0x001746cc.

          BC_Programmer


            Mastermind
          • Typing is no substitute for thinking.
          • Thanked: 1140
            • Yes
            • Yes
            • BC-Programming.com
          • Certifications: List
          • Computer: Specs
          • Experience: Beginner
          • OS: Windows 11
          Re: Very strange crashing issue?
          « Reply #5 on: June 22, 2009, 12:24:43 PM »
          if you uninstalled the program, why is it still installed.
          I was trying to dereference Null Pointers before it was cool.

          Aegis



            Expert

            Thanked: 67
            • Yes
            • Yes
            • Brian's Mess Of A Web Page
          • Experience: Experienced
          • OS: Windows 10
          Re: Very strange crashing issue?
          « Reply #6 on: June 22, 2009, 12:42:02 PM »
          Quote
          then different cleanups tools

          What tool(s) did you use?


          "For you, a thousand times over." - "The Kite Runner"

          rubendodge

            Topic Starter


            Rookie

            Thanked: 1
            Re: Very strange crashing issue?
            « Reply #7 on: June 22, 2009, 03:20:09 PM »
            When I uninstalled the program using add and remove programs I used CCleaner hoping maybe it was a glitch from the old install and by uninstalling it and then scanning for registry values that were invalid using the program it would fix the problem when I reinstalled it. Which it didnt. Um Also the reason why its currently installed now is because I reinstalled it because of the whole uninstall it then reinstall it to fix the problem reutien. Anyways any more ideas would be helpfull its pretty strange really that only my side of the pc has this problem lol.

            Broni


              Mastermind
            • Kraków my love :)
            • Thanked: 614
              • Computer Help Forum
            • Computer: Specs
            • Experience: Experienced
            • OS: Windows 8
            Re: Very strange crashing issue?
            « Reply #8 on: June 22, 2009, 07:03:32 PM »
            Uninstall it again, using Revo: http://www.revouninstaller.com/

            rubendodge

              Topic Starter


              Rookie

              Thanked: 1
              Re: Very strange crashing issue?
              « Reply #9 on: June 23, 2009, 09:07:31 AM »
              Broni thank you so much for the uninstaller the program uninstalled it and I reinstalled the program. When I opened it it said unknown arguement reached then it let the program open. Now it works again. Thanks you so much!!!!!!!!

              Broni


                Mastermind
              • Kraków my love :)
              • Thanked: 614
                • Computer Help Forum
              • Computer: Specs
              • Experience: Experienced
              • OS: Windows 8
              Re: Very strange crashing issue?
              « Reply #10 on: June 23, 2009, 09:43:21 AM »
              You're very welcome :)