As resident(free) computer expert, I'm sure you have been asked for help from less tech-savvy relatives and friends. What do you tell people with 56k dialup, who will not spend the money for dsl or cable broadband? I hate to do it, but I say "sorry, I don't help people without dsl or cable broadband. Modern pc and mac systems CANNOT be updated properly at 56k. The hours-long downloads usually fail midstream, or users shutdown midstream. Call me back when you have dsl or cable, or let me help you get it." Why waste my time when their system requires hours-long update downloads before a fix is possible? And don't tell me to bring their box home and update it on my broadband connection. This is a poor shorterm solution. I have told too many of these people "don't shut down your computer while it is updating." I'm sure they shutdown anyway, not realizing it is updating or wanting to "save electricity". Sorry if this is not the appropriate forum. It has most activity.