Help - Computer freezes for split second then works fine

[sunnykatt]

AVG Security software is new as of a few months ago, then Corel Painter X and Photoshop Elements 5, Wacom tablet, external hard drive. Also, new 24 inch monitor. That's all I can think of. Thanks. Kathy

[Broni]

You have a lot of startups. Some of them unnecessary. We can look into it little bit later.

Let's try couple of other things first.

Turn off computer, disconnect external hard drive. Restart computer. Same issue?

If so, uninstall AVG, using AVG Remover: http://www.avg.com/download-tools
Switch to one of these:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/index.html

- free PC Tools Antivirus: http://www.pctools.com/free-antivirus/
- free PC Tools Firewall Plus: http://www.pctools.com/firewall/

- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus, or Comodo firewall..
If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

[sunnykatt]

Okay.  I can't believe your working on this on the 4th of July!  Nothing changed when the external drive was not hooked up.  I just put it in two days ago.  I uninstalled AVG.  Also uninstalled other programs that I just wasn't using or wanted.  Still no change.  Do you want me to run any reports over?  Thanks.  Kathy

[sunnykatt]

Here's a new HyjackThis report.

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[Broni]

I can't believe your working on this on the 4th of July!

My type of celebration

Run HJT again.
Checkmark following entries:


R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll (file missing)
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll (file missing)
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [DiscUpdateManager] C:\Program Files\DISC\DiscUpdateMgr.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [AvgRemover] C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\JNKVKSDV\avgremover[1].exe /run_number=2 /avgdir="C:\Program Files\AVG\AVG8" /avgdatadir="C:\Documents and Settings\All Users\Application Data\avg8" /ndis_nextstep=1
O4 - HKCU\..\Run: [SansaDispatch] C:\Documents and Settings\HP_Administrator\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)

Click "Fix checked" button.

Open Windows Explorer, and delete AVG folder from C:\Program Files.

Restart computer. Any better?


Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

[sunnykatt]

I couldn't figure how to get the chart printed nicely like you did.  Thanks. Kathy

Ambient: 45C
Remote 1:48C
Remobe 2:126C
HD0: 46C
Core: 45C

Fan1:938RPH
Fan2:2014RPM

Speed01: 40%
Speed02: 40%

[sunnykatt]

Also, at the top under Readings it says:

SMSC h?m Block (ID=$20) found on SMBus at $2D
Found ST3300831AS (300.1GB)
End of Detection

[Broni]

The temperatures are on warmer side, but I don't see anything dramatic.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.
If you have only one RAM stick installed...
...run memtest: http://www.techspot.com/vb/topic62524.html

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD, and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

[westom]

Here's the file. Thanks.  Kathy

  A long list of programs loaded are on that list.  Most are doing nothing most of the time.  But one (or some) are suddenly demanding too much - create your seconds of bottleneck.  Which one?  Previously posted and not provided: Whether using Task Manager or Process Explorere (Task Manager on steroids),  first enable fields to monitor such as delta page faults.  Useful information is real time.  A snapshot will rarely show anything useful.   You are looking for numbers that correspond with when the lockup occurs.  You are looking for a trend; not a status report.

  Those fields are enabled in VIEW. Once the lockup occurs, which tasks are consuming too much CPU time or have massive delta page faults.  That is the program or programs (in that long list) that has created your stall.

Whether you have 2 Gb or less is not relevant yet.  First you must know what is stalling the OS.
The solution comes later.

[sunnykatt]

Things are getting too technical for me now.  Can't find the name of my hard drive.  I have the system information on the screen, but don't know how to get it to you guys.  Kathy

[Broni]

Go Start>Run, type in:
devmgmt.msc
Click OK.

Device Manager will open.
Look under "Disk drives".
What name is listed there?

BTW, have you ever made those changes through HijackThis?

[sunnykatt]

Yes, I did make the changes.  I have

ST3300831AS which is think is the C drive, the main one
Seagate FreeAgent USB Device is the new external
HP Photosmart 3310 USB Device - printer
Generic USB CF Reader USB Device
Generic USB MS Reader USB Device
Generic USB SC Reader USB Device
Generic USB SM Reader USB Device

I've been watching the explorer thing the other guy wrote about and the one program that is running that shows CPU activity which the computer freezes is DISCGUI.exe and DISCUpdateMgr.Exe, DiscStreamHub.exe.  They are with Digital Internactive Systems Corp., Inc.

I don't know what it's used for.  Thanks. Kathy

[sunnykatt]

I just noticed all those files I listed are under DISCover.exe, DISCover Drop & Play System Executable.  K

[Broni]

You have Seagate HD.
From my link, download...
SeaTools for DOS v2.13b (Graphical) (12.16.2008)
- Download SeaTools for DOS (ISO CD-ROM Image)
Use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD, and make the CD bootable.
Boot from the CD to run the test.

[sunnykatt]

Here's a new report

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