but the Dell hardrive is ng. I had to partition it just to try to recover his files (he is an artist and some had been sold) I moved what I could off if it to a different computer using a portable device, the only way to even get into windows on it was very complicated....the Dell is not a new computer but a refurbished one that I have had for about two years, after it had crashed from the virus the way I got it to boot up was using my HP XP recovery disk and then was able to get into the partitioned files and take them off....