Laptop dropped...now problems.

[Quantos]

Try physically removing it, and then reseating it.  There is a difference.

[hejlik]

Maybe I should have spelled a word backwards or something.

It really did seem funny yesterday.  Oh well, at least the voices in my head were amused.

I got a chuckle out of it.

[truenorth]

Re the "warranty" option. Bear in mind the more that you do the more reasons you create for a warranty claim to be denied. That option should be clarified before it's too late if it isn't already. Also on that topic if you purchased this "new" computer using a credit card apart from and in addition to often the credit card warranty will exceed even the manufacturers warranty and many times even extends the warranty period significantly. A consideration one should concider at the time of purchase. I have had great success when i have needed to exercises that option. truenorth

[hejlik]

O lot of companies are actually pretty good about standing behind their products even if it isn't covered by the warranty.

For example.  I own a golf gps that had a 3 year warranty. While getting out of my golf cart after a round of golf, I dropped the gps unit on the concrete, which of course broke it. I am not sure, but I think the 3 years was up, and for sure the warranty wouldn't cover bouncing it off the concrete. I e-mailed the company (with no thoughts of the warranty) told them what I had done, and asked them if I could take it apart and fix/replace something that could get it working again. I was told to send it to them, and much to my surprise, was sent a new one 2 weeks later.

And as truenorth says, if bought with a credit card, your problems may be solved.

[touch2much]

Well, you are probably right. I have located the receipt (not so easy, it turned out) and before I do too much more, I will contact the manufacturer to request either repair or replacement and see what happens because it looks as if I cannot get it running properly myself. But, *censored*, I hate when I can't fix stuff myself.

[touch2much]

OK, update. I was able to return the laptop to toshiba and they fixed it (new hard drive, bios update, etc.) and they returned it to me, all free! Of course, I never said anything about dropping it. So, for the cost of a new screen, that I replaced myself right after dropping it, I again have a new laptop. I once again have faith in customer service.

[Aegis]

Very nice!  Good to see.  I'm often the last to defend "big business" anymore, but they often get it right.

[truenorth]

touch2much, Well done i always try to promote firms that do a good job with their clients and also equally point out ones that don't . It is one of the few powers that consumers have.truenorth