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Author Topic: Popup problem when booting up  (Read 2452 times)

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FredH

    Topic Starter


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    Popup problem when booting up
    « on: July 26, 2009, 09:00:46 AM »
    When I turn my computer on, I keep getting a Window Help and Support pop-up which reads "Why can't I get Help from this program?".  I don't know what it is referring to and while it doesn't seem to affect anything, it is becoming very annoying.
    Any help would be appreciated.
    Thank you,
    FredH
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    Karnac



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      Re: Popup problem when booting up
      « Reply #1 on: July 26, 2009, 09:30:02 AM »
      Fred ...did a little research and there appears to be a fix of sorts....

      http://www.microsoft.com/downloads/details.aspx?FamilyID=6ebcfad9-d3f5-4365-8070-334cd175d4bb&DisplayLang=en
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      Never argue with a stupid person, they'll drag you down to their level and beat you with experience.

      Mulreay

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      Re: Popup problem when booting up
      « Reply #2 on: July 26, 2009, 09:34:29 AM »
      Quote from: Karnac on July 26, 2009, 09:30:02 AM
      Fred ...did a little research and there appears to be a fix of sorts....

      http://www.microsoft.com/downloads/details.aspx?FamilyID=6ebcfad9-d3f5-4365-8070-334cd175d4bb&DisplayLang=en

      He has Vista though!!! This programme is not shipped with Vista.

      "modify" Sorry he just needs to run the update.. sorry Karnac good call.
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      Karnac



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        Re: Popup problem when booting up
        « Reply #3 on: July 26, 2009, 09:40:38 AM »
        Brief Description
        WinHlp32.exe is required to display 32-bit Help files that have the ".hlp" file name extension. To view .hlp files on Windows Vista, you need to install this application.

        Maybe I'm reading this wrong , but since he has the popup, he needs the fix...does that make sense or not?
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        Never argue with a stupid person, they'll drag you down to their level and beat you with experience.

        Mulreay

        • Guest
        Re: Popup problem when booting up
        « Reply #4 on: July 26, 2009, 09:45:26 AM »
        Quote from: Karnac on July 26, 2009, 09:40:38 AM
        Brief Description
        WinHlp32.exe is required to display 32-bit Help files that have the ".hlp" file name extension. To view .hlp files on Windows Vista, you need to install this application.

        Maybe I'm reading this wrong , but since he has the popup, he needs the fix...does that make sense or not?

        Yeah totally he has obviously aquired the programme at some point and needs to run the update.
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        FredH

          Topic Starter


          Starter

          Re: Popup problem when booting up
          « Reply #5 on: July 26, 2009, 09:40:42 PM »
          To those who responded, I got the info you listed, downloaded and installed and now things are fine.  Thank you so much for your help.
          FredH
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          Mulreay

          • Guest
          Re: Popup problem when booting up
          « Reply #6 on: July 26, 2009, 09:45:20 PM »
          Glad to help you mate. Welcome to Computer hope and hopefully you will stick around.
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          Karnac



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            Re: Popup problem when booting up
            « Reply #7 on: July 26, 2009, 09:48:13 PM »
            You're most welcome.....
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            Never argue with a stupid person, they'll drag you down to their level and beat you with experience.
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