I did try system restore
when I clicked system restore a window come up and it reads
to perform an office system restore, you must specify which winnows installation you will like to restore
for example, if the installation locates in "C:\Windows" should be restored, enter the following command:
rstri,exe/OFFLINE:C"\Windows
and I have a OK button
when I click to the OK button
it takes me to a the systems recovery options window
1. start and repair
2. system restore
3. windows complete pc recovery
4. windows memory diagnostic tool
5. command promt
6. dell factory image restore