Hello
Simply put, I cannot access the internet with this laptop. The new router I have is a dual band, broadcasting in both 2.4 and 5 ghz frequencies.
I figured out that these routers have two different connection names: one for the 2.4 ghz and one for the 5 ghz. The 2.4 ghz one is WPA protected. When I got to try and logon to this one, it asks me for my password, which is an all alpha password. however, the computer wont accept anything but numbers.
As for the 5 ghz frequency, my computer will say "Connected to the internet", and then after a few seconds it will say, this connection has a problem. The it says, "Aquiring Network Address", but it never finds it.
Let me know if you need any other details.