trouble opening outlook 2007

[danielleizzi]

I have Windows XP.

I have Microsoft Office Enterprise 2007 with Outlook included  (I do not have th installation software.  I got it from my company).  I have never used the outlook but now I need to set it up for use with my Palm Treo Pro phone. 
I cannot open Outlook.  When I attempt to open, it says "Microsoft Exchange Unavailable".  How can I get past this to try to configure outook? 
Also, any tips on setting it up after that would be appreciated. Hopefully it's straightforward once I am able to connect.

Thanks!
Danielle

[danielleizzi]

oh and I have a wireless modem and all other connections to the internet work well. 

[Quantos]

So is this software that you currently own?

[Aegis]

I don't know a lot about this, but I think Outlook is "looking" for the Exchange server which probably handles the e-mail at your company.  It can't find the Exchange server because you're not connected to it.  I'll have to see if I can find out more about this.

[Quantos]

The OP said that this software came from her employer and doesn't have access to the disk.

Let's determine if this is legally obtained first.

[danielleizzi]

yes my school has a disk can was purchased for all teacher use on home and school computers, so it's legal

[Aegis]

I take it this is happening on the computer itself, and not the Treo, correct?

I'm almost sure it's a profile problem, but not yet sure of how to correct it.  I found some information from Microsoft HERE, but I'm not comfortable recommending it -- it involves modifying the computer's registry, which we'd rather avoid.

[danielleizzi]

First it says:  "the connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

I've done some playing around and if I don't try o open it but click on properties, I can get to where it seems to be configured properly, and then at some point, I also got this message:  "Cannot open extend.dat file"

Any ideas on how to fix this?

You guys are awesome and have solved my problems before but if this doesn't work, and I have to get some paid remote support, who do you recommend?

[Aegis]

"the connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

So, first Outlook is acting like you're not on line.  I need to talk to a couple of people at work tomorrow, about that.  I ran into it once, with a client, and I don't quite remember what we did to fix it.  (It's been over a month, and I had help.)

[Rob Pomeroy]

If this computer is NEVER going to be connected to an Exchange server, then just delete the existing mail profile.  Go to Control Panel-->Mail-->Profiles.  Delete what's there.  Start up Outlook and it will guide you through the process of creating a new profile.

[Aegis]

Dang it!  I knew it was fairly simple.  Thanks, Rob, for the follow up.  I didn't want to steer the person in the wrong direction!

If you'll need the Exchnage Server, I think the fix is similar, but let's cross that bridge once we get there.

[danielleizzi]

Thanks guys.  With some online support, we did end up getting it resolved by deleting Outlook Exchange and then creating a working profile.  I'm all set now!  Thanks!

[Aegis]

Good!  Glad you got it working!  Glad I could help...sort of...