Computer Broken?

[bluecountry]

I have a Dell Desktop with windows XP that is maybe 4 years old.

Recently I switched from using Verizon broadband to Cox.
I also used aol on there...but not for a long time and thought it was deleted.

The computer has run fine...until today.

I went to sign on today and it has been extremely slow, the computer seems broken, and I keep getting prompted with this message:

"AOL Software.exe-corrupt file
The filed or device C:\Program Files\Common File\AOL\115195914\ee\metrics\cmls_ms.tlv is corrupt and unreadable.
Please run the chkdsk utility."

So I go to my computer>>>>>hard drive>>>properties>>>scan for errors>>>and it can not complete the scan.


This popped out with no warning...I have no clue what this prompt is and why it came up...I don't use AOL.
Any ideas or do I have to call a repair person?

Thanks.

[Karnac]

Go to Start/Run and type cmd and press enter. At the command prompt type chkdsk /f/r and hit enter. It will say it cannot run the check disk utility because the volume is in use, do you want to run check disk at next boot up? Type a Y for yes. Exit the command prompt and restart the computer. The Check Disk utility will start after the Windows splash Screen before Windows loads.

[bluecountry]

OK...thanks...but didn't aid.

I followed the instructions.
Once I restarted...I received this message

Type of file system is NTFS.
Cannot open volume for direct access.

Then it continues to reboot to windows.

[bluecountry]

Any idea on what might be the problem?

[Karnac]

I have no clue....
You may find an answer here...

http://www.file.net/process/aolsoftware.exe.html

[harry 48]

if you do not find the answer in karnac's post go to below and post the 3 logs an expert will look at them

if their is nothing in them i think you should repost this in software


http://www.computerhope.com/forum/index.php/topic,46313.0.html