My friend has a problem with MSN that no one we know can diagnose. The messenger opens like it should however when we attempt to sign in the following error message is portrayed and the messenger crashes:
"Windows Live Communications Platform has stopped working
Problem Event Name: APPCRASH
Application Name: wlcomm.exe
Application Version: 14.0.8064.206
Application Timestamp: 498cddf7
Fault Module Name: StackHash_1dd5
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 4105
Additional Information 1: 1dd5
Additional Inf
ormation 2: 583ee25c983f37ce763ef82c0f228976
Additional Information 3: cf62
Additional Information 4: fb3853697e809884c28759f380ae9aed"
The problem started to occur spontaneously, with no warning and no apparent cause. MSN was working fine one day and then crashed the next day. The messenger has been updated and reinstalled many times with no effect on the problem. Many virus scans have been run as well as anti spy ware scans, registry cleaners and defragmentations, in each case not solving the problem. The problem is not localized to MSN other instant messengers (such as skype) have crashed in an identical manner with a slightly different error message; at the same time there are messengers that work flawlessly (ventrillo). If you have even the slightest idea to what might be causing this please help, we tried everything we could think of.
The computer specs are as follows:
OS: Windows Vista Ultimate 32bit
CPU: Intel Q6600
GPU: GeForce 9800GT SLIX2
Mainboard: ASUS P5ND
RAM: 4GB 800mhz pc6400
PSU: Coolermaster 650W
Hard Drive: Western Digital 500GB 7200rpm
ISP: Bell high speed internet 7megabits/second
