dell wireless keyboard and mouse don't work after login screen???

[ajm4857]

my dell with xp is having a problem after it froze yesterday the usb wireless mouse and keyboard appear not to work after the user log-in screen. (or it's operating really slow)

Any help would be greatly appreciated I'm pulling out what little hair I have left!!!

Thanks,
Joe

[Quantos]

Do you have a 'wired' keyboard and mouse that you can test with?

How about the batteries, are they charged or replaced?

[ajm4857]

Not around but I did replace the batteries. the mouse and keyboard are working before the login screen like if I want to restart the computer.

[Quantos]

Is there a button on the bottom of the keyboard and/or mouse for restoring the connection?

[ajm4857]

tryed all of that. I can't select anything in the startup in the users but the end program window will come up afetr awhile but I can't move the mouse to click on it. even when position the mouse before it freezes it doesn't click on any thing inside the user. I do have control and it works normal before the login screen.

thanks for your help!!!

[Quantos]

So you tried the connect button and still no joy?

Can you try the mouse and keyboard on another computer to test them?

[ajm4857]

They are working when I boot but not inside the users. This all started when my kids had up Itunes and playing Sims if that means anything. If i put in a DVD the program opens but can't move the mouse. This is very frustrating.

[Quantos]

It sounds like one of your settings was changed. 

You may need to borrow a 'wired' keyboard and mouse to fix this.

[ajm4857]

that's my next step. Thanks for the help

Joe

[Quantos]

No problem.  Let me know how it goes.

Oh, and welcome to CH.

[ajm4857]

OK will do

[ajm4857]

Thanks for the help and I got everything working again. I had to make my bluetooth recognise the keyboard and mouse again.