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Author Topic: Dell computer refuses to print or be uninstalled.  (Read 1920 times)

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jim.mar

    Topic Starter


    Apprentice
  • Long in the tooth, shy between the ears
    • Yes
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Dell computer refuses to print or be uninstalled.
« on: August 25, 2009, 01:42:33 PM »
A friend of mine has a Dell 4 way printer that quit printing one day when she commanded it to print an e-mail that she received on Yahoo..   Since then it will not print anything.  When she tried to un-install it, she got the message that it could not be un-installed because it was waiting to print something, even tho she had disconnected the USB cable.  Everything we have attempted to clear the printer memory has failed.  Any suggestions? ? ?
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Karnac



    Specialist

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    Re: Dell computer refuses to print or be uninstalled.
    « Reply #1 on: August 25, 2009, 01:47:30 PM »
    Reinstall the printers drivers...
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    Never argue with a stupid person, they'll drag you down to their level and beat you with experience.

    jim.mar

      Topic Starter


      Apprentice
    • Long in the tooth, shy between the ears
      • Yes
    • Computer: Specs
    • Experience: Familiar
    • OS: Windows 7
    Re: Dell computer refuses to print or be uninstalled.
    « Reply #2 on: August 25, 2009, 02:19:28 PM »
    OKAY ! !   Thanks I will try that.  I told her to check the driver status on "device manager" but i am not sure that was very helpful.   I have had the message that the device was working properly, but re-installing the drivers did seem to fix the problem.  Thanks again    JIM
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