Windows XP will not "restart"

[jharand]

When the "restart" option is selected in the "turn off computer" window, Windows XP terminates but does not restart.  The screen goes blank and nothing happens.  With a cold reboot, Windows starts up properly.   Why would the "restart" function not work?

[Allan]

Boot to safe mode. Now try to restart. What happens?

[prosportal]

Something has to be getting hung on the windows shut down. I forget the register key, but you can set Windows to show an extended message display upon shut down, showing each step of the shut down process.

[Allan]

It's not a register, it's a registry. And apparently he can shut down, he just cannot restart - at least that's the way it sounds.

[Helpmeh]

It's not a register, it's a registry. And apparently he can shut down, he just cannot restart - at least that's the way it sounds.

Don't get hung up on one key. The guy must have missed the Y key. Maybe it could be part of the boot sequence, I'm not quite sure.

Try opening the run box (WIN+R) and pasting this in it.

Code: [Select]

shutdown -r -t 30 -c "Tell us if this works or not."