Welcome to Computer Hope.
There is a general rule here to not gave help on this particular program.
In the past we have tried to help and it does not always work right.
However, there may be someone in you area that can help you with this.
Please give your zip code and we can locate a service center near you.
Alternately, you can log into the site of the Manufacture. They are glad to help users with this problem and the know more that we do about how to resolve this kind of problem without destroying the software.
Do you have the serial number of the unit? that can help when you lot into the site.
